Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 100

We’ve Reached 100 Episodes!

Featuring: Stephanie Fox, Thrasio - Catherine Pike, Vuori - acy, Retail Media and the Personalized Store", featuring Milen Mahadevan, 84.51°, Cara Pratt, Kroger Precision Marketing - Thomas Epting, Shopify Fulfillment Network - Aaron Birney, Gensler

We’re celebrating 100 episodes of the Retail Remix podcast! We were feeling a bit nostalgic, so the team looked back into the archives and uncovered the five most-downloaded conversations. They paint a fascinating picture about how far the show, and the retail industry, has come over the past two years….

Episode 99

Crocs CDO Dishes on Digital Innovation

Featuring: Adam Michaels,Crocs

Crocs has acquired a cult-like following, especially over the past two years. The footwear brand has leaned into its quirky designs and has expanded its reach through fun patterns, cutting-edge collaborations and its oh-so-fun Jibbitz Charms. But at the center of Crocs’ incredible expansion is its digital strategy, and…

Episode 98

Can Brands Close the Relevance Gap?

Featuring: Michael Osborne, President, Wunderkind

Consumers know how to judge the quality of marketing messages. In their mind, that quality has a direct connection to the quality of the brand and the quality of products. However, only 23% of consumers truly believe that retailers understand their wants and needs. Can brands rise to the…

Episode 97

Agile Stores Need Data-Driven Managers

Featuring: Julian Mills, Quorso

Agile has come to the forefront as the new key to store experience success. But agile can’t become a reality without timely, actionable data. That’s why Julian Mills, CEO of Quorso, believes that, now more than ever, retailers need to focus more on manager empowerment. More specifically, he believes…

Episode 96

How Yahoo is Helping Brands Drive Omni Engagement

Featuring: Iván Markman, Yahoo

Iván Markman has a rich history in the B2B media landscape, and now he’s helping Yahoo shape its solutions for its business clients — especially brands and retailers. During this episode of Retail Remix, he outlines how the Yahoo business is evolving its solutions and experiences to align with…

Episode 95

Virtual Showrooms, the Metaverse and New Shopper Communities

Featuring: Neha Singh, Obsess

Companies like Obsess are revolutionizing the ecommerce experience. Brands and retailers that partner with the company have the power to throw away the traditional site “template” and launch creative and immersive virtual experiences. At the same time, we’re seeing gaming become a new frontier of user engagement and the…

Episode 94

Taking Try-On Experiences Beyond the Fitting Room

Featuring: Ronen Luzon, MySize

The surge in ecommerce sales may look good for retailers. But below the surface, brands now have to grapple with rising return rates that lead to significant costs and material waste. What’s the primary reason most consumers return their purchases? Fit, of course. But companies like MySize are bringing…

Episode 93

NRF Special: Inside the Big Show

Featuring: Adam Blair, Nicole Silberstein, & Bryan Wassel, Retail TouchPoints

The National Retail Federation Big Show is, well, a big show for many in the industry…including Retail TouchPoints. Every year, our team is ready to hit the New York City pavement and dig into the trends and topics that are driving the industry forward. Although the crowd was a little lighter…

Episode 92

Influencer Marketing and the Evolution of Social Commerce

Featuring: Alessandro Bogliari, The Influencer Marketing Factory

“How do you define social commerce?” The answer may be different depending on who you ask. But Alessandro Bogliari, Co-Founder and CEO of The Influencer Marketing Factory, firmly believes that social commerce should be defined as sales that can be completed within social platforms. Platforms like Instagram and TikTok are rolling out more social commerce…

Episode 91

How Wine Enthusiast is Bridging the Gap Between Content + Commerce

Featuring: Erika Strum Silberstein, Wine Enthusiast

Over the past 40+ years, Wine Enthusiast has acquired a strong advantage: in addition to its commerce business, it has an incredible media portfolio. But looking forward, Erika Strum Silberstein and her sister Jacqueline Strum, are working together to bridge the gap between their content and commerce to create a more fluid…

Episode 90

The Age of the Empowered Associate

Featuring: Oscar Sachs, Salesfloor, Bob Phibbs, The Retail Doctor, Regina Aiello, Ben Bridge Jeweler

What does it take to create a base of passionate and engaged associates? This is a top-of-mind question for retailers of all sizes and across categories. That is why in this episode of Retail Remix, we have a panel of experts who want to provide answers and guidance for…

Episode 89

Data Privacy, Retail Media and the Personalized Store

Featuring: Milen Mahadevan, 84.51° & Cara Pratt Kroger Precision Marketing

Accelerated digital behaviors are accelerating the need for more immersive, data-driven customer experiences. That is why 84.51° and Kroger Precision Marketing are focusing on building, and perfecting, the retail media model for its brand and advertising partners. But how can brands create highly immersive omnichannel experiences while also being mindful of…

New episodes released weekly on Monday mornings.