Four brands are presently taking a new approach to augmented reality (AR) experiences, integrating them with the Facebook Messenger messaging app. In May, Facebook revealed that it had launched AR experiences on its Messenger platform in closed beta for retailers such as Nike and Sephora, as well as ASUS and Kia. With these experiences, retailers and brands can leverage messaging to help shoppers visualize a product and get instant feedback about purchases, customizations and more — without ever needing to set foot in a store.
The future of Facebook Messenger as a means of communicating with retail consumers looks bright. As of May 1, there were more than 300,000 active bots on Messenger, and more than 8 billion messages are exchanged between people and businesses each month — a number that is 4X the number of messages exchanged just since last year.