10 Retailers Win 2018 Customer Engagement Awards
Retailers are stepping up to embrace digital innovation and technology disruption. They are finding new ways to engage customers across channels, leading to long-term loyalty and increased revenue.
Retail TouchPoints recognizes 10 retail companies that are reaching these lofty goals using a variety of technologies and strategies. These retailers are taking chances with Artificial Intelligence, influencer tactics, chatbot-focused initiatives and updated approaches to personalization and fulfillment. Through a nomination process, the winners were selected based on, but not limited to, these four criteria:
- Unique shopping/promotional offerings
- Customer engagement strategies
- Customer analysis
- Technology innovation
This year's winners include large and small retail companies in a variety of industry segments, from sporting goods and specialty apparel to healthcare and big box.
This year's winners are (in alphabetical order):
TechStyle Fashion Group