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2018 Customer Engagement Awards

2018 Customer Engagement Awards

10 Retailers Win 2018 Customer Engagement Awards

Retailers are stepping up to embrace digital innovation and technology disruption. They are finding new ways to engage customers across channels, leading to long-term loyalty and increased revenue.

Retail TouchPoints recognizes 10 retail companies that are reaching these lofty goals using a variety of technologies and strategies. These retailers are taking chances with Artificial Intelligence, influencer tactics, chatbot-focused initiatives and updated approaches to personalization and fulfillment. Through a nomination process, the winners were selected based on, but not limited to, these four criteria:

  1. Unique shopping/promotional offerings
  2. Customer engagement strategies
  3. Customer analysis
  4. Technology innovation

This year's winners include large and small retail companies in a variety of industry segments, from sporting goods and specialty apparel to healthcare and big box.

This year's winners are (in alphabetical order):

1-800-FLOWERS.com
Adore Me
CVS Health
Foot Locker
Glossier
Helzberg Diamonds
JCPenney
Steve Madden
TechStyle Fashion Group
Walmart Canada

Fill out the form below to learn more about the winners!


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