Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
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Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22
Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury
Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation…
Features January 17
Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken
Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends, but…
Features January 15
Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer
One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change”…
Features January 14
Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF
The leaders of Macy’s Inc.’s three retail banners — Macy’s, Bloomingdale’s and Bluemercury — took the stage together…
Features January 13
AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation
Artificial intelligence has, not unsurprisingly, been a headline topic at the NRF Big Show, and NVIDIA is undoubtedly…
Features January 13
How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App
The customer-facing mobile app for Dick’s Sporting Goods has come a long way since its debut in 2021.…
Features January 12
Why David’s Bridal’s New Media Network is Key to its Post-Bankruptcy Future
Most retail segments have several pillar retailers that rule the vertical. Think about apparel, furniture, grocery and even…
Features January 10Top Stories
