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behavioral psychology consumer trends customer behaviors Featured Holiday ThinkTank (2025) Holiday ThinkTank: Marketing & Advertising (2025) marketing strategy Stanley Stanley-Starbucks collab starbucks Valentine's Day tumbler
What made the Stanley-Starbucks collab so effective? A combination of scarcity and social clout, according to one marketing professor.

What Made the Stanley-Starbucks Collab Go Viral? The Psychology of Scarcity

Editor’s Note: As 2024 comes to an end, we’re highlighting some of our most-read content of the year.…

Features December 27
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The new Miniso store at American Dream mall.

Why Miniso is Making Hello Kitty, Barbie and Care Bears the Stars of its New Store

Editor’s Note: As 2024 comes to an end, we’re highlighting some of our most-read content of the year.…

Features December 26
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How Brands from Walmart to Pacsun Have Harnessed the Power of Digital Twins

In its broadest and most straightforward definition, a digital twin is “a virtual replica of a physical object,…

Features December 23
customer engagement Featured in-person events in-person experiences livestream sellers livestream shopping poshmark

How Poshmark’s In-Person Events Drive Livestreaming Results

Brands and retailers are investing more in cultivating community — not just online, but through immersive IRL experiences.…

Features December 20
adyen akeneo algolia Amplience Change management Clarks digital payments digital transformation Featured heritage retail Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) mobile checkout newstore omnichannel order management Social Login unified commerce
Inside a modern Clarks store.

How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

While many retailers are updating their tech these days, few are 200 years old like Clarks. But a…

Features December 18
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How AI assistants are already reshaping shopping.

How AI Assistants are Already Reshaping Shopping

2024 is set to go down in history as the year of the AI assistant. Amid all the…

Features December 17
customer service Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) mobile tech omnichannel excellence tractor supply
Tractor Supply has made enhancements to its mobile app to create a more localized and personalized experience for both consumers and associates.

SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…

Features December 16
Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) in-store experience loyalty program loyalty strategy Ollie's Bargain Outlet payment payment experience Sunbit

Ollie’s Elevates Loyalty Strategy with its Branded Credit Card

Ollie’s Bargain Outlet is focused on creating value. But even though it’s a discount retailer, it’s thinking not…

Features December 13
Amazon Amazon Dash Carts Amazon Fresh Amazon Just Walk Out amazon prime design:retail design:retail Featured electronic shelf labels Featured Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) retail store design self-checkout smart shopping carts Whole Foods Whole Foods 365
The new Amazon Fresh in Woodland Park, N.J.

Has Amazon Finally Cracked the Code for Grocery Retailing?

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting…

Features December 11
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