Blog Posts

Designing A Winning Brand-Building Strategy By Kim Ann Zimmermann, Managing EditorI’ve always admired Kate Spade’s designs, but I also admire the social…

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Thank Heavens For Gift Cards By Fatima D. Lora, Assistant Editor There was a time when friends and family members would bring…

Social Referral Model Drives Customer Acquisition By Vijay Sundaram, CMO, SocialTwist When the Internet first started picking up steam and becoming a…

BaubleBar Brings The Web To Life With NYC Pop-Up ShopBy Alicia Fiorletta, Associate Editor It’s the summertime and you know what that…

Six Customer Service Tools To Increase Sales By Shep Hyken, Bestselling Author, Chief Amazement Officer, Shepard Presentations Customer service may be the…

Gander Mountain, an outdoors products and accessories retailer, is making an omnichannel transformation. To enable this transition, the retailer has selected Enterprise…

Top Trends To Watch In Retail By Debbie Hauss Recently, more than 1,200 retail industry executives joined Retail TouchPoints in a weeklong…

Going, Going…Gone? Five Tips To Win Back Lapsed Customers By Jordan Elkind, Customer Advocate, Custora You know those customers. Advertisement The ones…

American Eagle Outfitters turned to JDA Software to help transition and fortify two brands — American Eagle and Aerie. These brands are…

Blending The Old And New By Kim Zimmermann, Managing Editor I had the pleasure of attending Internet Week New York last week,…

5 Decisions That Will Increase Customer Passion For Your Brand By Jeanne Bliss, Author and President, CustomerBLISS When you make decisions that…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.