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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. They resemble Roombas with…

Why Chatbots Haven’t (and Won’t) Live up to the Hype

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically…

Walmart Adds In-Home Customer Tests to its Suite of Insights Tools for Suppliers

Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer insights to its product…

Home Depot Adds Uber Eats and DoorDash Delivery Options from 2,000+ Stores

The Home Depot has partnered with both Uber Eats and DoorDash to offer on-demand or scheduled delivery of home improvement and gardening…

Fanatics to Debut Community-Friendly Flagship on London’s Regent Street

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such…

Trump, Tech CEOs Make Extravagant Promises with Launch of AI Investment Project ‘Stargate’

The parade of Big Tech CEOs through the White House continued on Tuesday as the CEOs of OpenAI and Oracle, joined by…

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence (AI) will play a…

Thinking Locally to Drive PoS and Expansion Campaigns

Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally….

An Old Sticking Point for More Sustainable Supply Chains

Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either…

Justice Department Accuses Walgreens of Dispensing ‘Millions’ of Illegal Opioid Prescriptions

The U.S. Department of Justice has filed a civil suit against Walgreens alleging that the pharmacy retailer dispensed millions of unlawful prescriptions…

Day 1: Trump Moves to Save TikTok, Threatens Tariffs on Canada, Mexico, EU

President Donald Trump got straight to work Monday, Jan. 20. Within hours of taking office, Trump made a number of major moves…

UPDATE: Appeals Court Upholds FTC’s Click-to-Cancel Rule Despite Protests from Business Groups

[Update as of Jan. 21, 2025] The 8th Circuit Court of Appeals has rejected a request from the Interactive Advertising Bureau and…

Costco Teamsters Authorize Strike when Contract Ends on Jan. 31

By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union, to…

Advance Auto Parts to Shutter 523 Stores, Exit 204 Independent Locations

[Update as of Jan. 21, 2025] Hilco Real Estate will manage the disposition of more than 200 leased and 24 owned Advance…

Why Emotion is the Most Important Customer Experience Metric

Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long…

Exclusive: Travel Retailer WHSmith Launches North America Retail Media Network, Plans Significant Store Growth in Region

WHSmith North America (WHSNA) has partnered with commerce media solution SMG to launch a travel-focused in-store retail media network (RMN) that will…

The Waste Management Challenge of the Holiday Season

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain…

Kurt Geiger is ‘Going Big in North America’ with Plans for 50 U.S. Stores

British footwear and accessories label Kurt Geiger has unveiled plans to bring its London verve across the pond in a big way….

Nuna at The Corner

In its latest pop-up at The Corner, the new revolving pop-up space at Nordstrom’s NYC Flagship, will feature Dutch baby gear brand…

Forget the ‘Wirkin’ — Rebag Joins Walmart Marketplace, Offering Walmart Customers Real Birkins and More

Even as Walmart’s Birkin dupe — dubbed the “Wirkin” — continues to sell like hotcakes, the retailer has announced a new deal…

Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations

Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Census Bureau data revealed that core retail sales…

Walmart Makes Deal to Purchase Robotics Tech for 400 Pickup and Delivery Centers

Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the deal, the robotics solution…

UPDATE: Supreme Court Upholds TikTok Ban, Shutdown Probable as Early as Sunday

[Update as of Jan. 17, 2025] The Supreme Court has unanimously upheld the law forcing TikTok to sell itself to a U.S….

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an…

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