Understand In-Store Shopper Behavior With Precise Location Analytics

10-22 webinar calendar icon all-brandsTaking a strategic approach to location performance measurement can reap big rewards by boosting sales and increasing customer satisfaction. Retailers must strive to understand shopper behavior in each department, including when they visit, how long they stay and what they do after visiting specific locations, information vital to defining and quantifying the desired customer experience. This data can help to determine performance at the departmental, brand or end-cap level – affecting customer experience and retail success.


Rewire Old Marketing For New Revenue

rtp-cal-10-30Word-of-mouth has been around for a long time, but referral marketing isn’t like any traditional word-of-mouth strategy you’ve ever seen. This new acquisition channel delivers highly relevant and timely messages to existing and potential new customers using targeted campaigns, data analysis, and personalized strategies. It gives marketers the control to deliberately initiate, analyze, and optimize programs.


Brick Is The New Black: How Store Fulfillment Is Making Brick-And-Mortar The New Star Of Omnichannel Retailing

Nov-6Although more consumers are browsing and buying online and via mobile, the store still plays a pivotal role in the purchasing journey.

With 40% of consumers describing their shopping strategies as omnichannel, new tactics such as search online, buy in-store and buy online, pick-up in-store are becoming more popular, according to research from comScore.


Building Omni-Channel Retail From The Back-End Up

Nov12When your customers come knocking, will you be able to provide the products and services they demand in the time frame they require? To successfully make the move from multi-channel to omni-channel, retailers must fine-tune back-end systems in order to delight shoppers during the entire shopping journey.

In this hands-on webinar you’ll get a sneak peek into the latest industry data from Greg Buzek of IHL Services, who will share insights into where retailers are focusing key budget investments and why. While security is a primary focus for merchants, an average of 50% are planning to increase commitments to Order Management, eCommerce/Mobile Commerce, Core POS and Mobile POS in 2015.


Communication Matters: Solving the Store Execution Challenge

 August27Simplification is the key to communications within the store. This session will explain how to drive performance, improve customer satisfaction and increase employee productivity with a cloud-based communications solution. When every store receives the same information, messages and tasks, then you can ensure that your customers will receive a consistent brand experience throughout your enterprise.


Digital Engagement Through A New Lens: How To Keep Pace With Connected Customers


It’s official: We’re living in a selfie world. As “selfie culture” continues to take over, we couldn’t help but wonder: What if businesses took a selfie of their organizations?

Retail TouchPoints asked more than 200 executives to snap a selfie of their organization by participatingin a digital engagement assessment. The assessment asked respondents to rate their current sales, marketing and customer service strategies.


The Secret to Creating Loyalty Programs That Actually Work

Sept30Why do some loyalty reward programs fail and others score a homerun with customers? The number of retailers supporting loyalty programs has grown tremendously over the past few years, but some have truly set the bar for overall effectiveness. This webinar will review some of the top loyalty programs in the retail space, why they are so effective and how they managed to drive customer loyalty through the roof.  By uncovering common characteristics and dissecting successful loyalty strategies by Starbucks, Walgreens and Southwest Airlines, to name a few, this webinar will help you avoid pitfalls, embrace innovation and think beyond the traditional concepts of a loyalty program.


Price For Holiday Success

August-21Last year’s holiday season produced lackluster financial results for most retailers, including Amazon. As we head into Holiday 2014, the retail environment is more challenging than ever with increased ecommerce penetration and associated price transparency driving an ever-narrowing acceptable price target range across categories.


Not Your Father's Video Program: What's Next In Visual Commerce


Let’s face it: Consumers are more visually oriented today than ever before. To keep up, retailers need to join the visual fray. With advanced video technology, merchants can deliver a visual commerce experience that will boost sales and cement long-term loyalty. Learn how The Step2 Company and other leading retailers are using video to boost sales by registering for this webinar today!

During this webinar, Tena Crock from Step2 and Russ Somers from Invodo will share real-world examples of retailers’ video strategies in action, along with key takeaways for merchants looking to benefit from their video investments.


Bloomingdale’s Innovative Approach to eLearning is a Game Changer

red rtp 10-15 webinar calendar icon all-brandsAfter implementing traditional approaches to employee education, many retailers continue to struggle with challenges such as:

  • Lack of engagement with consumers;
  • Difficulty identifying individual knowledge gaps; and
  • Store-to-store inconsistencies.

An alternative, innovative approach to employee education can help overcome those obstacles and improve overall business results.


Fueling Brand Advocacy And Engagement With Mobile Apps

July17Mobility in retail is now the norm — four out of five consumers are using smartphones to guide their shopping experience. When retailers leverage customer-facing mobile applications to stoke the fires of customer engagement, they can uncover substantial returns. Mobile apps are not only defining retail success but driving customer behavior: According to Deloitte, 85% of consumers who used a mobile native app during a recent shopping trip made a purchase.


3 Steps To Becoming A Customer-Centric Organization

cal june19 rtp

Retailers are investing in new tools and technologies to create more compelling and memorable brand experiences. But because today’s savvy consumers have more options than ever, it’s imperative that retailers also create experiences that are relevant and personalized to individual shoppers.


Empower The Voice Of Your Customers With Referral Marketing

od red cal template

The most important tool any retailer has today might surprise you: it's your customer's voice. In retail, your brand is everything, and you can take advantage of it to generate new customers. Smart retailers are using referral marketing to build a new acquisition channel through the power of their existing customers.


Growing Revenue While Controlling Labor Cost

od red cal template

Do you have the right people in the right place at the right time? When you’re able to answer YES to this question 100% of the time, you are consistently delivering your customer experience and holding the line on expenses while maximizing labor productivity.


Taking Mobile Commerce To The Next Level


Are you keeping pace with today’s mobile shoppers?

As many as 16.6% of online sales during Q4 2013 were made on mobile, according to IBM. And online holiday purchases accounted for $95.7 billion of the $601.8 billion total, reported the National Retail Federation (NRF).

Subscribe to this RSS feed