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Murdoch’s Taps Kibo To Optimize Omnichannel Fulfillment

1murdochsMurdoch’s Ranch & Home Supply is implementing the Kibo order management platform, with an eye on improving its inventory fulfillment capabilities across stores and its new e-Commerce site. Murdoch’s is a Western supply retailer operating 27 stores in Montana, Colorado, Wyoming and Nebraska.

“As we considered the best platform to power our omnichannel initiatives, we found Kibo’s Cloud-based solution would provide us with the most flexibility to grow with the changing demands of consumers,” said Troy Barker, Director of e-Commerce, Murdoch’s Ranch & Home Supply, in a statement. “The results since the launch have exceeded our expectations.  By partnering with Kibo, we are able to offer more purchasing options, which will be a great experience for our customers.”

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Managing Returns In A Complex Omnichannel Environment

1Ian Goldman CelerantOmnichannel has been a hot topic for the past few years in retail. That begs the question: When will retailers just achieve omnichannel success and move on to the next topic? It’s not a simple question to answer because the term encompasses so much, even when looked at from a purely technical perspective. It gets even more complex when you consider the softer aspects of omnichannel; that is to say, the human experience and expectations that are driving its evolution.

The only metric that truly matters is how well merchants satisfy evolving customer demands with consistency. The most striking aspect of the omnichannel universe is how it has been affected by the concurrent shift in power to consumers. That makes success a moving target. Never before have consumers had so much influence over retailers, fueled in large part by enhanced communication between them — but more importantly, the explosion in consumer-to-consumer communication empowered by the Internet and social media is influencing behaviors in a massive way.

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Centralized Promotions Engine Drives Strong Brand Impressions

OneView Commerce logoEvery promotion will not work in every channel, but centralizing the effort will strengthen the entire brand strategy. With that in mind, OneView Commerce introduced both an inventory management module and a promotions engine for its Digital Store Platform at #NRF16. Both solutions are cloud-based and are designed to operate effectively in omnichannel enterprises.

"In an omnichannel environment, the lack of a centralized promotions engine has the potential to weaken the retailer's brand by confusing customers with offers that don't support the customer journey," said Lexy Johnson, OneView SVP of Global Delivery in a statement. "OneView developed the solution in conjunction with its customers, who agree that while not all promotions will fire in every channel, a centralized engine is the only way to ensure delivery of a consistent customer experience."

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Timberland Tablets Blaze A Trail Connecting Physical And Digital Commerce

Timberland Tap Wall Herald Square 1.16.16There's a bit of the great outdoors in one of the most urban locations imaginable: the Timberland store in Manhattan's Herald Square, literally steps from the Empire State Building. The retailer is in the midst of a 90-day pilot there that provides visitors with technological "Sherpas" in the form of NFC-enabled tablets available at a kiosk/charging station. When shoppers use a tablet to tap tagged inventory, rich product information comes up on the screen.

"We're creating a blended physical/digital environment where we can show product and immerse customers in the Timberland brand, while gaining a better understanding of their preferences in-store, online and post-visit to help shape our retail strategy," explained Timberland's VP of Direct to Consumer Kate Kibler in an interview with Retail TouchPoints.

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Brightpearl Raises Additional $11 Million To Grow SMB Client Base

Brightpearl logoBrightpearl, which supplies a cloud-based inventory management and business platform to SMB retailers and wholesalers, has raised $11 million in its latest round of financing. This brings the company's funding total to $30.5 million. Brightpearl will use the cash, from Eden Ventures, MMC Ventures and Notion Capital, to accelerate the growth of its sales and marketing organization in the U.S., and to scale engineering, service and support teams to deliver value to its more than 1,400 customers in 30 countries.

The Brightpearl software provides an integrated solution combining accounting, inventory, purchasing, CRM, shipping/fulfillment, POS and other modules to help manage multiple aspects of a small to medium-sized retail business.

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Sports Experts Implements Interactive Shoe Wall

Sports Experts, the largest sporting goods retailer in the province of Quebec, has partnered with Orckestra to unveil an omnichannel commerce platform built for an immersive digital in-store experience.

By using RFID technology, the Shoe Wall allows customers to explore product details and offers the autonomy of online shopping with real-time access to information such as in-store availability, without having to locate a store associate. As customers browse the selection of shoes on display, they’re encouraged to place any of them on one of the scanners. That monitor will switch to a product view providing detailed product specs (size, color, variants etc.). Customers can then choose self-checkout with pay and go, or ship-from-store options. 1ORCKESTRASHOEWALL

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10 Trends To Watch At NRF

What is the best way to peruse the annual NRF Big Show? It's a bigger challenge every year. To help, the Retail TouchPoints editorial team has put together a list of 10 trends to watch:

Debbie head shot

Debbie Hauss, Editor-in-Chief

1. Managing The Omnichannel Inventory Challenge, Without Breaking The Bank.

Retailers are struggling to manage the challenge of getting the right products to the right customers in an efficient manner. Shoppers expect to have all purchase and delivery options at their disposal, but how are most retailers able to accommodate that without taking a loss? A few key questions include: Which business unit should pay for the packaging and employee hours when fulfilling online orders in-store? How do we avoid over-selling inventory when sales exceed expectations across channels? Are there technology solutions that help manage this entire process?

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Cayan Enables Emerging Payment Types With Demandware Partnership

1cayanPayment technology provider Cayan has become a Demandware Technology Partner. The company’s Genius Customer Engagement Platform, a cloud-based system that allows businesses to accept new forms of payment as they become available, will integrate with the Demandware Commerce Cloud through the LINK Partner Ecosystem. This will support both e-Commerce and in-store payments via the Demandware Digital and Demandware Store solutions.

With omnichannel continuing to grow rapidly, this integration is an obvious next step since the company’s decision to move physical POS hardware payment processing to the cloud five years ago.

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Oracle Updates Entire Retail Solution Suite

Oracle-logoWhile many solution providers announce solution upgrades and enhancements during the NRF Big Show each year, 2016 is a seismic shift for Oracle Retail. Version 15 of Oracle Retail solutions includes an update of the entire suite, featuring several new cloud services that embed science and analytics across the portfolio.

The new solutions are "role-based, contextual and simple for the user," said Jill Puleri, SVP and General Manager, Oracle Retail, in an interview with Retail TouchPoints. "A lot of customers are coming to us and asking: 'Should I upgrade?' With version 15, retailers can upgrade or extend around whatever they already have in place."

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After Lackluster Holidays, Macy's Plans $400 Million In Cost Cuts

Macys Herald SquareUnseasonably warm weather that depressed sales of winter apparel, and lower spending by international visitors due to a still-strong U.S. dollar, combined to give Macy's a blue Christmas. Comparable store sales for November and December fell 4.7% compared to the same period in 2014, and the retailer expects January's results to show similar declines.

It's been a tough season for department stores in general, with quarterly same-store sales declines of 5.6% at Neiman Marcus and 3.6% at Saks Fifth Avenue. Only perennial overachiever Nordstrom was able to generate positive numbers, and then by only 0.9%, according to a Business of Fashion report.

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