#RIC17 Panel: Compete To Keep Your Customer Front And Center

Recent retail headlines in the business news lately been particularly negative: bankruptcies, store closings and financial woes. Yet research from Deloitte demonstrates that the industry is indeed experiencing significant disruption — but that it’s not just negative disruption.

During the #RIC17 panel titled Escaping The Trap Of Convention: How To Rethink Retail And Regain The Customer, Kasey Lobaugh, Chief Retail Innovation Officer at Deloitte and moderator of the panel, reported that holiday 2016 was the strongest retail holiday season since 2011.


Toad & Co., Oregon Duck Store Leverage ERP To Simplify Reporting, Data Analysis

“Unified commerce” appears to be as much of a buzzword as an actual concept in retail. But two very different brands have illustrated that improving product visibility can enhance a retailer’s ability to create better experiences across all channels.

Toad & Co., an apparel retailer with two brick-and-mortar locations in Maine and Oregon, an e-Commerce site and a catalog, also functions as a B2B business, selling products through third-party retailers. With the Oracle NetSuite cloud ERP platform, Toad & Co. has cut the time dedicated to financial analysis and reporting 40%. Additionally, the brand can better allocate inventory between its B2B and B2C businesses, which is vital since partner retailers often place orders in advance.


Global Commerce, Mobile Initiatives Top E-Tail Challenges In 2017

0aaLori Hawthorne eTailIn an exclusive pre-event Q&A with Retail TouchPoints, eTail Division Director Lori Hawthorne shares her insights on the top trends and technologies that retailers need to focus on in 2017. Sessions covering global commerce, mobile initiatives, Artificial Intelligence, supply chain challenges and more will top the ticket at the annual eTail West conference, Feb. 27-March 2, 2017 in Palm Springs.


Runtastic Generates 8 Million App Opens With Personalized Content

Mobile apps are an effective way to engage with users and generate brand awareness, but as consumers become more tech-savvy, they become more demanding and want to be able to access relevant information across multiple channels. Runtastic, a developer, marketer and distributor of fitness tracker apps and wearables, generated more than eight million app opens by enhancing its mobile app experience for global users through personalized content delivered in multiple languages.


Tory Burch, Burberry Deploy Adyen Payment Platform

1adyenlogoAdyen, a global payments technology company, has advanced further into the retail market by providing in-store and omnichannel payment solutions for companies such as Tory Burch and Burberry, as well as L’Oreal, Kit and Ace and Scotch & Soda. Last year, the company’s in-store solution expanded to more than 2,700 brick-and-mortar stores in the U.S. and Europe.


Why Did Lose Its Footing?

0ashoescomCanadian e-Commerce retailer abruptly shut down all three of its online brands —, and — as well as its Toronto-based brick-and-mortar store on Jan. 27. The company has been vague about the circumstances of the closings, providing no prior warning.

A limited group of employees will stay on through the next few weeks as the company winds down all operations, according to a company statement. The company notified the remaining employees of the decision on the morning of Jan. 27, and they have been compensated through the end of the month.


DXL Mens Apparel Names New Chief Digital and Information Officer

1-DXLFormer Brooks Brothers executive Sahal Laher has been named SVP, Chief Digital and Information Officer of Destination XL Group, Inc. Laher will report to CEO David Levin and will be the principal architect and leader of DXL’s digital commerce strategies and IT/MIS Operations. He will also be a member of the Company’s Executive Committee.

“With his track record of leading high profile brands, Sahal is poised to enhance engagement with our core shopper across all channels of distribution,” said Levin in a statement.

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