Executive ViewPoints

Executive ViewPoints allows retail thought leaders to share insights on industry trends and strategies, through bylined articles, which include a brief author bio, headshot and company link. Viewpoints articles are designed to provide retailers key strategies, recommendations and takeaways to help optimize the customer experience and improve overall business processes.

Q&A With Founder Of 72Lux

  • Written by Stephan Ross

This Q&A with Heather Marie, Founder of 72Lux, originally appeared in the
I Am Omnichannel newsletter.

HeatherEVPDuring this interview, Marie shares her retail industry experience, opinions of retail technology, insights on industry trends, and more.

How Did Your Career In Retail Begin?

At 15, I began working at Gadzooks. As a sales associate you see a lot of interesting characters and learn how to manage everything from hectic pre-holiday sales to the manic return process after the holidays and situations with stolen merchandise.

I ended up working very closely with the store manager who tried to promote me to Associate Manager, but corporate policy required that managers be at least 21. I was frustrated by corporate policies that wouldn’t let you move as quickly as you wanted or were intellectually capable of.

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Making The Most Of Mobile Messaging With Action Analytics

  • Written by Brendan O’ Kane, CEO, OtherLevels

OtherLevelsMobile’s “always on” connectedness and highly personal nature makes it a perfect channel for retailers to boost engagement with their customers. That’s why growing numbers of retailers are using it to widen the reach of their marketing campaigns. 

A recent survey by BDO found that 60% of US retailers plan to hold their strategic mobile investments steady this year, while 38% plan to increase those investments. Yet while mobile campaigns have risen, measurement of those campaigns’ effectiveness — i.e., whether marketing messages are driving desired conversions or not – has lagged behind.

As Miami Dolphins Senior Vice President and Chief Technology Officer Tery Howard put it during the recent Retail RAMP conference: “If you can’t measure it, there’s little relevance for it.”

Read more: Making The Most Of Mobile Messaging With Action Analytics

The Role Of SMS In The Digital Marketing Mix

  • Written by Damian Trzebunia, Product Marketing Manager, Bronto Software

damianEVPIncreasing customer engagement drives revenue, as every multichannel marketer knows. And email marketing continues to hold its own as one of the most profitable and proven digital marketing channels for attracting new customers, building engagement with existing customers and propelling one-time buyers to become repeat, loyal customers.

In the new omnichannel economy, sustaining and optimizing proven email marketing tactics — re-mailing, promoting special offers and coupons, reminding consumers about abandoned shopping carts — is only 80% of the marketer’s task. The other 20% represents an opportunity for the marketer to spice up his or her programs to appeal to the consumer in fresh and compelling ways, via the most popular channels. This is where SMS comes in — as an extension of your existing email marketing program.

Fortunately there’s a tool in your consumer’s hand – or your pocket or purse — that can transform the ways in which your brand interacts and engages with customers. It’s a mobile phone, or possibly a tablet. These mobile devices hold the key to more successful email and cross-channel marketing campaigns.

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Traffic Intelligence: The Science Of Shopper Conversion

  • Written by Nancy Chisholm, Vice President & General Manager, Tyco Retail Solutions

TycoEVPFew retailers actually measure how many people are in their stores. Without direct knowledge of store traffic, advertising and promotion performance, weather and seasonality effects, and conversion of shoppers to buyers are guesswork at best. Retailers rely instead on informal or intermittent measures and attempts at analysis often end in argument.

The good news is that there are a variety of traffic intelligence solutions available, for retailers of all sizes, to capture this invaluable data and use to refine their advertising, merchandising, and operations to compete more effectively with both physical and online competitors—based on facts, not opinions.

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Brands And Retailers Are Leaving Offline Revenue On The Table

  • Written by Jeremy Geiger, CEO & Founder, Retailigence

RetailigenceThe Internet has revolutionized the way shoppers interact with brands and retailers.  We browse, shop, compare product features and pricing — and we’re buying more online every year.  Naturally, brands and retailers continue to shift a greater portion of their marketing dollars online to capitalize on this trend. I could reference and quote numerous studies, stats and research demonstrating this shift, but I won’t because you’ve already seen them and you probably have another alert about e-Commerce growth hitting your inbox right now.

We’re now seeing a similar evolution and revolution with mobile.  Smartphones and tablets have put computers into our pockets, purses and messenger bags. We’re always on the go, and now mobile commerce is the hottest trend. A wave of new studies and research point to the growing importance of the mobile channel for shoppers, brands and retailers – not only in the U.S., but across the globe.

Read more: Brands And Retailers Are Leaving Offline Revenue On The Table