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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Jill Campbell, Oracle Retail

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Using Social Media To Make Shopping Decisions [Infographic]
Thursday, 03 January 2013 13:45
 

Today's shoppers are highly dependent on peer reviews. U.S. consumers are using social networking sites, both online and in-store, to help make shopping decisions. In fact, 73% of consumers said Facebook influenced a recent store visit, followed by Google reviews (38%) and Groupon (35%).

This infographic, courtesy of Empathica, highlights a recent survey of more than 6,500 U.S. shoppers.

[click to expand]

Source: Empathica

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