Latest In: Customer Experience

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Kroger Debuts Tool to Access Teacher-Specific Back-to-School Shopping Lists

Kroger has introduced the Kroger Back to School List, an online tool that provides parents with access to…

News July 28
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How Retailers can Master Tenant-to-Tenant Migrations Without Disruption

The retail sector has seen an intense wave of transformation in recent years, fueled by shifting consumer behaviors,…

Executive Viewpoints July 28
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Stronger Bonds, Stronger Business: The Case for CRM and Loyalty Now

A seismic shake-up in global trade is underway as new U.S. tariff policies take hold. A 10% blanket…

Executive Viewpoints July 25
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Gen X is actually the highest-spending consumer cohort, well above Gen Z.

Forget About Gen Z — Overlooked Gen X Spends the Most, and will Through 2033

As brands court Gen Z, they may be missing out on a significant opportunity — Gen X. New…

Features July 24
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Why the Second Sale Matters More than the First

The first purchase is cause for celebration, but it’s the second sale that really matters. That’s when a…

Executive Viewpoints July 24
AI assistant guitar center
Guitar Center's new AI assistant, Rig Advisor.

Guitar Center Aims to Turn Stores into ‘Tech-Powered Music Hubs’ with New AI Assistant

Guitar Center has launched an AI-powered shopping assistant, available not online, but rather on the store floor. The…

News July 23
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Backpack from Target personalization station

Target Brings Back BTS Personalization Stations at 500 Stores

Target is looking to continue the back-to-school sales momentum with ongoing sales on school essentials and the return…

News July 23
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It’s Your Relationship: The Hidden Cost of Sending Customers Off-Site for Verification

Brands are investing more than ever in building direct relationships with their customers. First-party permissioned data is now…

Executive Viewpoints July 23
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Retail Remix podcast featuring True Religion's Tina Blake.

Listen Now: True Religion’s Secret to Winning Over Gen Z

Five years after filing for its second bankruptcy, True Religion is back and better than ever under new…

Features July 23
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