Latest In: Customer Experience

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General Mills recent Amazon Live campaign tapped sports commentator and TV personality Erin Andrews and included a series of live shopping events and a coordinating custom landing page.

How Brands are Boosting Sales with Video on Amazon

Livestream shopping has proven a tough nut to crack in the U.S. despite the format’s wild success in…

Features November 11
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How AI is Helping Retail Marketers Win the Holiday Season

Every year, retailers gear up for the holiday season, a period full of opportunity, as shoppers are eager…

Executive Viewpoints November 11
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Exclusive Q&A: New Helzberg Store Concept Sparkles for Younger Jewelry Shoppers

Jewelry is meant to be timeless, but the process of buying jewelry — particularly big-moment purchases like engagement…

Features November 10
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The Internet Wasn’t Built for AI; That’s a Problem for Shoppers

AI is reshaping how consumers shop, both on the surface and behind the scenes. From smart recommendations to…

Executive Viewpoints November 10
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Chewy Buys Horse Health Brand SmartEquine

Chewy has purchased SmartEquine — a U.S. provider of equine health products with a proprietary subscription-based supplement program…

News November 7
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Despite Economic Pressures, NRF Forecasts First Trillion-Dollar Holiday Season

The National Retail Federation (NRF) predicts that spending from Nov. 1 to Dec. 31 will increase by 3.7%…

News November 6
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Wayfair to Test Smaller Store Format with First Ohio Location

With four large-format store openings in the pipeline, Wayfair is now planning to test a smaller-format location with…

News November 6
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The ‘Polar Opposite of Fast Fashion’: Topdrawer’s Stores Showcase Products Made to Last

Lots of retailers try to “localize” their brick-and-mortar stores to reflect and represent the town or city in…

Features November 6
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Instacart Debuts AI Grocery Suite, Powers Customer-Facing Agentic Tech for Kroger

Instacart has introduced a suite of AI solutions specifically designed for the complexities of grocery retailing, featuring a…

News November 5
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