Kroger Closes 3 Fulfillment Centers, Aims for $400M in Ecommerce Savings
Kroger closed three automated fulfillment centers earlier this year as part of a plan to streamline its ecommerce…
News November 18
Latest In: Customer Experience
UX Won’t be About Humans for Long
At this point, most brands have a solid grasp of the theory behind user experience (UX). It means…
Executive Viewpoints November 18
Facebook Marketplace Beefs up Fashion Offerings with Ebay, Poshmark Integrations
In the world of online resale, Facebook Marketplace is often overlooked amid the plethora of other platforms focused…
News November 17
Levi’s Develops AI-Powered Internal ‘Superagent’
Levi Strauss & Co. has embraced AI-powered technology from Microsoft as the denim retailer continues its efforts toward…
News November 17
Bombas Opens Third Brick-and-Mortar Store in Austin
Bombas has moved into owned physical retail quickly, opening its third new store in the space of a…
News November 17
UPDATE: Ford to Sell Pre-Owned Vehicles via Amazon Autos
[Update as of Nov. 17, 2025] Ford Motor has made certified pre-owned (CPO) vehicles available for sale in…
News November 17
Fear Not the ‘Insult Rate’: How AI Optimizes Returns and Keeps Consumers Loyal
When honest consumers have a legitimate return denied, the experience can be a sledgehammer to their loyalty. It’s…
Executive Viewpoints November 17
Update: Amazon Haul Debuts in Canada
[Update from Nov. 14, 2025] Amazon Haul, the low-price marketplace introduced in the U.S. in November 2024, has…
News November 14
Elevating the Curbside Experience: How Retailers can Win with Covered Pickup Areas
Curbside pickup has evolved from a temporary lifeline during the COVID-19 pandemic into a permanent fixture in the…
Executive Viewpoints November 14Top Stories
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