Latest In: Customer Experience

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Grocery Retailer Implements In-Store Mobile App To Streamline Checkout

Retailers across categories are implementing a variety of mobile strategies in stores — from mobile POS to interactive…

News August 21
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J. Hilburn Drives Sales By Creating Luxury Brand Experiences

When asked to define “luxury,” consumers refer to several terms, including “highest quality,” “splurge,” and “excellent reputation,” according…

News August 19
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93% Of Consumers Would Share Personal Data In Exchange For Customized Offers

Many retailers still are determining how to best provide personalized messages, offers and product recommendations without invading privacy…

News August 9
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Clarins Turns To Platform From TurnTo Networks To Facilitate Customer Interaction

Shoppers often seek advice from other users before they spend money on a new skin care treatment. In…

News August 2
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Tim’s Boots Improves Conversions By 20% With Product Videos

Detailed product videos enhance the e-Commerce shopping journey by providing customers with a comprehensive view of products. This…

News August 1
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Land Of Nod Improves Shopping Cart Recovery By 22% With Email Remarketing

Because consumers are faced with a multitude of choices when shopping online, they often struggle to find the…

News July 15
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SmartFurniture.com Drives Sales With Targeted Email Campaigns

Email is a key channel for winning new customers and turning them into loyal, long-term shoppers. In fact,…

News July 5
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Kate Spade Saturday Taps Social To Merge Paid, Earned And Owned Media

The advent of social media has altered how retailers invest in media and advertising opportunities. In fact, retailers…

News June 26
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BodyMedia Sees 16% Conversion Rate With Social Referral Programs

Word-of-mouth (WOM) marketing is playing a pivotal role in cross-channel marketing programs, largely due to the continual rise…

News June 24
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