Trending The Rules: Top Retail Trends Are Trending At An Unprecedented Rate
COVID-19 has changed retail. But much of what appears transformational really reflects the speed of impact rather than…
Executive Viewpoints July 27
Latest In: Customer Experience
Amika Chatbot Upgrades Hair Care Retailer’s Upselling Capabilities
Direct shopper interactions are a powerful sales driver, even online: fielding questions directly and offering specific product suggestions…
Features July 24
Why Retailers Are Leveraging AI To Empower Their Remote Contact Centers
To curb the spread of COVID-19, states across the U.S. mandated the closure of “nonessential” businesses. More than…
Executive Viewpoints July 24
Improving Supply-Chain Sustainability For A Circular Economy: Three Positive Steps for Retail
Consumers today want to know exactly what they’re buying — and many of them want to know how…
Executive Viewpoints July 24Tailored Brands Could Close 500 Locations; Ulta Plans Net Store Count Increase In 2020
Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for…
News July 23
Ascena Bankruptcy Filing Could Lower Company Debt By $1 Billion
With its voluntary Chapter 11 filing today, Ascena Retail Group, parent company of brands including Ann Taylor, LOFT…
News July 23
Have COVID-19 And Black Lives Matter Accelerated Values-Based Buying?
Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a…
Features July 23
Catchpoint Adds User Sentiment Monitoring To Its Platform
Catchpoint, a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option…
News July 23
ScreenMeet Launches Software To Bring In-Person Customer Service Interactions Online
ScreenMeet, a provider of support software for remote control, video chat and other software, has released ScreenMeet Live,…
News July 23Top Stories
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