RetailWire: Will The Retail Workforce Ever Return To Pre-Pandemic Levels?
The pandemic has hastened the evolution from analog to digital across all types of businesses, and retail is…
Features July 27
Latest In: Customer Experience
Trending The Rules: Top Retail Trends Are Trending At An Unprecedented Rate
COVID-19 has changed retail. But much of what appears transformational really reflects the speed of impact rather than…
Executive Viewpoints July 27
Amika Chatbot Upgrades Hair Care Retailer’s Upselling Capabilities
Direct shopper interactions are a powerful sales driver, even online: fielding questions directly and offering specific product suggestions…
Features July 24
Why Retailers Are Leveraging AI To Empower Their Remote Contact Centers
To curb the spread of COVID-19, states across the U.S. mandated the closure of “nonessential” businesses. More than…
Executive Viewpoints July 24
Improving Supply-Chain Sustainability For A Circular Economy: Three Positive Steps for Retail
Consumers today want to know exactly what they’re buying — and many of them want to know how…
Executive Viewpoints July 24Tailored Brands Could Close 500 Locations; Ulta Plans Net Store Count Increase In 2020
Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for…
News July 23
Ascena Bankruptcy Filing Could Lower Company Debt By $1 Billion
With its voluntary Chapter 11 filing today, Ascena Retail Group, parent company of brands including Ann Taylor, LOFT…
News July 23
Have COVID-19 And Black Lives Matter Accelerated Values-Based Buying?
Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a…
Features July 23
Catchpoint Adds User Sentiment Monitoring To Its Platform
Catchpoint, a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option…
News July 23Top Stories
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