Amika Chatbot Upgrades Hair Care Retailer’s Upselling Capabilities
Direct shopper interactions are a powerful sales driver, even online: fielding questions directly and offering specific product suggestions…
Features July 24
Latest In: Customer Experience
Why Retailers Are Leveraging AI To Empower Their Remote Contact Centers
To curb the spread of COVID-19, states across the U.S. mandated the closure of “nonessential” businesses. More than…
Executive Viewpoints July 24
Improving Supply-Chain Sustainability For A Circular Economy: Three Positive Steps for Retail
Consumers today want to know exactly what they’re buying — and many of them want to know how…
Executive Viewpoints July 24Tailored Brands Could Close 500 Locations; Ulta Plans Net Store Count Increase In 2020
Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for…
News July 23
Ascena Bankruptcy Filing Could Lower Company Debt By $1 Billion
With its voluntary Chapter 11 filing today, Ascena Retail Group, parent company of brands including Ann Taylor, LOFT…
News July 23
Have COVID-19 And Black Lives Matter Accelerated Values-Based Buying?
Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a…
Features July 23
Catchpoint Adds User Sentiment Monitoring To Its Platform
Catchpoint, a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option…
News July 23
ScreenMeet Launches Software To Bring In-Person Customer Service Interactions Online
ScreenMeet, a provider of support software for remote control, video chat and other software, has released ScreenMeet Live,…
News July 23
How Curaleaf Navigated The Challenge Of Being An Essential Cannabis Retailer In 18 States
Many essential retailers received a crash course in contactless services during COVID-19, but dispensaries faced a particular challenge:…
Features July 22Top Stories
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