Latest In: Customer Experience

1-800-Flowers Personalization Mall

1-800-FLOWERS Finalizes $245 Million Personalization Mall Acquisition

Gifting giant 1-800-FLOWERS.COM has completed its purchase of Personalization Mall, an e-Commerce provider of personalized products. The $245…

News August 3
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How Will DTC Rebound After The COVID Retail Shakeup?

As the country pulls through the worst of the COVID-19 shutdowns, economic recovery moves to the forefront of…

Executive Viewpoints August 3
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Exclusive Q&A: EY Defines 5 Post-Pandemic Consumer Segments

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now, to model scenarios that would challenge…

Features August 3
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Maximize Walmart’s New Fulfillment Program For Your Profit

In the online space, it’s hard to imagine trying to compete with Amazon, but that’s exactly what Walmart…

Executive Viewpoints August 3
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Transforming Consumer Purchase Behaviors: Moving From Brick-And-Mortar To Completely Online

Retailers and brands all over the world are facing difficult times due to the economic impact of COVID-19.While…

Executive Viewpoints July 31
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Speed-To-Market Is Party City’s #1 Goal For New Curbside, Same-Day Delivery Initiatives

“When the pandemic hit, we made the decision that we didn’t want to simply survive, we wanted to…

Features July 31
Big Lots Coronavirus instacart pickup

Big Lots Plans Nationwide Same-Day Delivery From 1,100 Stores

Big Lots will enter the same-day delivery battlefront via a partnership with last-mile logistics provider PICKUP. The retailer…

News July 30
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CVS To Offer PayPal And Venmo Touch-Free Payments

Responding to an escalating demand for contactless payment options, CVS Pharmacy will offer PayPal and Venmo QR code…

News July 30
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Back-To-School Spending Poised To Top $100 Billion Even Amid Disruption

The excitement that typically surrounds the back-to-school season is being replaced by stress and uncertainty. Lack of clarity…

Features July 30
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