Latest In: Customer Experience

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Circle K Will Retrofit Stores To Pilot Autonomous Checkout

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to…

News August 11
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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX)…

Executive Viewpoints August 11
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DICK’S Sporting Goods Adds Six New Discount Concept Stores

In June, DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and…

News August 10
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WSJ Report: Amazon And Simon In Talks To Turn Vacant Mall Anchors Into DCs

Space vacated by JCPenney, Sears and other anchor retailers in Simon Property Group malls could be turned into…

News August 10
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Precise Location-Based Technology: The Future Of Retail

As modern retailers continue to push for technological solutions aimed at reaching customers and streamlining processes, many tech-savvy…

Executive Viewpoints August 10
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Should Walmart Reinstate In-Store Returns During A Pandemic?

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers…

Features August 10
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Leveraging A Chief Supply Chain Officer To Enhance the Retail Experience

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the…

Executive Viewpoints August 10
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With Prime Day Delayed, Amazon Unveils ‘Big Summer Sale’

Amazon has postponed its annual Prime Day until an undisclosed date in September or October due to the…

News August 7
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Consumer Surveys Confirm: COVID-19 Shaking Traditional Retailer And Brand Loyalties

New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety…

Features August 7
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