How to Create the Best ‘New Normal’ Dining Experience With Data
Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space…
Executive Viewpoints December 24
Latest In: Customer Experience
The Power of Sound for Retail
Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the…
Executive Viewpoints December 23
Autonomous Delivery Robots Now Roam the Cincinnati Airport
A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern…
News December 22
Mastercard Buys Personalization Platform from McDonald’s
McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported…
News December 22
Luxury’s ‘Paradigm Shift’ to Online: COVID Necessity Becomes Growth Engine
After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales…
Features December 22
Ahold Online Retailer Takes Majority Stake in Cycling-Oriented Delivery Service
Ahold Delhaize’s online retailer operating in the Benelux countries, bol.com, has taken a majority stake in delivery company…
News December 21
Virtual Queues: The Waiting Isn’t the Hardest Part
Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived…
Executive Viewpoints December 21
B8ta CEO: Live Shopping is the Future of Experiential Retail Worldwide
Few retailers can compete with Amazon on a purely transactional basis, according to Vibhu Norby, Founder and CEO…
Features December 17
The Mistake Retailers Risk Making with Contact Center as a Service
How can we serve customers more effectively? The question may be as old as retail itself, but in…
Executive Viewpoints December 17Top Stories
