Best Buy to Add 1,000 New Tech Employees to Support CX Innovation
Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon…
News February 3
Latest In: Customer Experience
Petco Unleashes Rover.com to Offer Additional Services
Petco has partnered with online marketplace Rover to provide its pet parent customers with access to pet sitting,…
News February 1
What’s Missing in Digital Engagement? Consumer Behavioralist Says it’s Authentic Connection
Ken Hughes has become a fixture on the retail speaker circuit thanks to his in-depth research on consumer…
Features February 1
Exclusive Q&A: Why ‘Search is the New Front Door to Our Stores’ at The Home Depot
As the starting point for so many shopper journeys, the search bar also represents the first potential fork…
Features January 31
Study: Why Marketplaces Attract Valuable ‘Power Shoppers’
Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can…
Features January 28
3 Ways Retailers Can Remove the Intimidation Factor Around Digital Touch Points
Digital transformation in grocery has always lagged behind other retail sectors. According to McKinsey Research, ecommerce adoption in…
Executive Viewpoints January 28
How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise
A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing…
Features January 27
Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In
I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous…
Features January 26
1-800-FLOWERS.com Rolls Out Loyalty Program Enhancements, BNPL Just in Time for V-Day
1-800-FLOWERS.com has amped up its cross-brand offerings just in time for its second-biggest holiday — Valentine’s Day —…
News January 25Top Stories
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