The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys
Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and…
Executive Viewpoints February 9
Latest In: Customer Experience
Why Kate Hudson’s DTC Wellness Brand Chose Bluestone Lane for In-Store Debut
We’ve all heard that consumers are now looking more closely at brands’ missions and values before they buy…
Features February 8
Missfresh Makes Sure Olympics Support Staff Never Goes Hungry with 24/7 Grocery Delivery
Chinese online fresh grocer Missfresh has launched special express delivery service and smart vending machines to help feed…
News February 7
Dickies Boosts Conversion Rate 94% on Tmall After Launching Fit Recommendation Tool
Workwear brand Dickies has experienced a 94% increase in conversions since it launched size and fit recommendations on…
News February 7
Eterneva Makes Diamonds from Ashes. How they Connect with Grieving Consumers is a Lesson in Digital Experience
Among DTC brands, Eterneva occupies a unique niche: the company creates made-to-order memorial diamonds from the ashes or…
Features February 7
How to Evaluate a Drop Ship Vendor
Drop shipping is a concept that’s been around for a while but it has grown in popularity as…
Executive Viewpoints February 7
How Omnichannel Selling Can Directly Build Customer Loyalty
Improving customer experience and increasing customer engagement is the key to a sustainable and profitable retail enterprise. The…
Executive Viewpoints February 4
Netomi Helps Retailers Automate Customer Service Inquiries with AI
AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs.…
News February 3
Best Buy to Add 1,000 New Tech Employees to Support CX Innovation
Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon…
News February 3Top Stories
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