Latest In: Customer Experience

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ThredUP made its name with its resale marketplace but its resale-as-a-service tech solution is where its future lies.

ThredUP Made its Name with its Resale Marketplace but Sees Tech as its Growth Engine

Over the last few years a new term has entered the retail lexicon — RaaS, or resale-as-a-service. While…

Features April 12
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SmileDirectClub SmileShops Retail Partner Telehealth

How SmileDirectClub Connects the Dots Among SmileShops, Retailer Partnerships and Telehealth

As SmileDirectClub navigates its return to brick-and-mortar SmileShops, the company also is seeking to become more than just…

Features April 11
Anita Roddick FOREST Act grove collaborative Hilary Lloyd In-store Refills Kroger The Body Shop Tony's Chocolonely

Fill ’Em Up: The Body Shop Brings In-Store Refills to U.S. Stores

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. locations,…

News April 8
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Google Shopping updates enhance visual search and merchant performance tracking

4 Ways Google is Making it Easier to Shop (and Sell)

Google is not a retailer or a marketplace, and it doesn’t want to be — the company is…

Features April 8
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Mattress Firm Names Target, Walmart Vet as Chief Marketing and Experience Officer

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer.…

News April 7
84.51 Featured Kroger

How Kroger Strengthened Customer Loyalty by Sharing its ‘Passion’ for Sustainability

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more…

Features April 7
Deep North Deloitte design:retail design:retail News design:retail perspectives Rohan Sanil

How Data-Driven Tech Can Help Maximize Revenue for Shopping Centers

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years…

Executive Viewpoints April 6
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VRAI Los Angeles Sustainable

VRAI

Sustainably grown, zero emissions diamond source VRAI recently opened its first California brick-and-mortar space on Los Angeles’ Melrose…

News April 5
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PayPal exec Thomas Lai talks digital wallets, crypto, BNPL

Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

PayPal has come a long way from the days when it was known primarily as the way to…

Features April 5
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