Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs
Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to…
Executive Viewpoints December 13
Latest In: Customer Experience
6 Trends Driving Store Design Innovation in 2024
After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to…
Features December 13
As the Holidays Approach, it’s Time to Rethink Retail Pricing Methodology…and AI Can Help
According to this recent consumer survey from McKinsey, the holiday shopping period will be longer than in previous…
Executive Viewpoints December 12
The Secret Behind Quick-Turn Merch: A Strong Partner
From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s…
Executive Viewpoints December 8
NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion…
News December 6
Mirror Mirror Off the Wall: Tonal Offers Trade-In Deal for Former Lululemon Mirror Users
Editor’s note: This article was updated to reflect new information about Lululemon’s support for Mirror technology. At-home gym…
News December 6
Are you Customer-Obsessed? Here’s Why you Should Be
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations…
Executive Viewpoints December 6
CVS Launches Programs to Add Transparency to Prescription Pricing
CVS Health will launch a new model for pharmacy reimbursements designed to bring greater transparency and simplicity to…
News December 5
Walmart Canada will Spend $1 Billion this year Supporting Ongoing Modernization Effort
Walmart Canada will invest nearly $1 billion this fiscal year (which ends Jan. 31, 2024) as part of…
News December 5Top Stories
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