Latest In: Customer Experience

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Walmart Debuts Latest Next-Gen Fulfillment Center in South-Central Pennsylvania

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., 10 miles north of Hagerstown,…

News May 20
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Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

The 2024 Brand Experience Award Winners are…

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the…

Features May 20
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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts…

Features May 20
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The hands-free shoe brand is extending its stay in SoHo after a successful weekend for its pop-up shop. Get all the details on the store design and experience.

UPDATE: Kizik Opens Permanent Stores in Mall of America and King of Prussia Following Successful NYC Pop-Up

[Update from 5/07/2024] Following Kizik’s announcement that it would be extending the duration of its New York City’s…

News May 20
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Gearing up for Cross-Border Growth in 2024 

The global ecommerce market is expected to be worth $9.3 trillion by 2027, indicating a wealth of opportunity…

Executive Viewpoints May 20
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A Caper Cart at ShopRite in New Jersey.

Opinion: An Unvarnished Review of the Smart Cart Shopping Experience

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into…

Features May 17
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Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the telecom retail experience.

Verizon Launches New AI-Powered ‘Personal Shopper and Problem Solver’ Tools

Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the…

News May 16
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Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

Best Buy Leans into Personalization with Mobile App Updates

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience. The…

News May 16
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Alicia Silverstone is the frontwoman for the inaugural Ebay Recommerce Day.

Ebay Plans Inaugural Recommerce Day, Launches Digital ID Integration

Ebay is launching a new holiday — Recommerce Day — and is even working with legislators to make…

News May 16
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