Latest In: Customer Experience

How Yuppy Puppy is Creating a Luxe Space Pet Parents Love

Buy it Like Beckham: Soccer Superstar Named AliExpress Global Ambassador

Alibaba Group’s international marketplace AliExpress has tapped sports and lifestyle icon David Beckham to be its new global…

Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at…

Customer Service is Personal, so Show Me the Love

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from…

Droopy Dog or Contagious Cat? Call New Walmart+ Telehealth Vet Service

Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members…

Federal Watchdog Institutes Consumer Protections for BNPL Purchases

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL)…

How One Beauty Brand is Making Community-Powered Commerce a Reality

Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and…

L’Oreal Taps Snapchat for AR Hair Color Try-on in Walmart Stores

L’Oréal Paris, Walmart and Snapchat have teamed up for a new phygital integration designed to bring hair colors…

Home Depot Adds Nationwide Same-Day Delivery via Instacart

Customers of The Home Depot can now get same-day delivery in as fast as one hour — including…