Latest In: Customer Experience

Kohl’s Expands Return Services for Additional Brands and Retailers

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return…

Interview with Ranjan Roy of Adore Me: Meet the Ecommerce Advisory Council

Really, Truly Fake: The RealReal ‘Opens’ Counterfeit Handbag Store on Canal Street

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes…

Why HOKA Raced to Midtown for its First Global Flagship

Initially a cult classic among runners and exercise fiends, HOKA is now undeniably a mainstream phenomenon. In fact,…

Raising the Bar: A Grocer’s Guide to Dominating Alcohol Sales in a Drizly-Free Market

And, just like that, Drizly is out. As of March 2024, the departure of what was once the…

Bath & Body Works Deploys Gen AI to Help Customers Sniff Out the Perfect Fragrance

Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the…

BJ’s Expands Same-Day Delivery for Oversize Items

In partnership with Roadie, a UPS company, BJ’s Wholesale Club has expanded same-day delivery services for large, big-ticket…

UPDATE: Bark Ups the Ante in Petcare with Expansion of Airline for Dogs

[Update 6/12/24] Less than a month after beginning service on its luxury airline for dogs, Bark has announced…

Coachella Vibes in Your Store? How Offsite Events Drive Loyalty

Imagine throngs of festival-goers pulsing with energy, immersed in the electrifying atmosphere of Coachella. The air is alive…