Latest In: Customer Experience

Retailers: Why You Should Have FOMO About Card Linked Offers

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Today,…

Kohl’s Expands Return Services for Additional Brands and Retailers

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return…

Interview with Ranjan Roy of Adore Me: Meet the Ecommerce Advisory Council

Really, Truly Fake: The RealReal ‘Opens’ Counterfeit Handbag Store on Canal Street

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes…

Why HOKA Raced to Midtown for its First Global Flagship

Initially a cult classic among runners and exercise fiends, HOKA is now undeniably a mainstream phenomenon. In fact,…

Raising the Bar: A Grocer’s Guide to Dominating Alcohol Sales in a Drizly-Free Market

And, just like that, Drizly is out. As of March 2024, the departure of what was once the…

Bath & Body Works Deploys Gen AI to Help Customers Sniff Out the Perfect Fragrance

Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the…

BJ’s Expands Same-Day Delivery for Oversize Items

In partnership with Roadie, a UPS company, BJ’s Wholesale Club has expanded same-day delivery services for large, big-ticket…

UPDATE: Bark Ups the Ante in Petcare with Expansion of Airline for Dogs

[Update 6/12/24] Less than a month after beginning service on its luxury airline for dogs, Bark has announced…