Latest In: Customer Experience

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Inside BaubleBar’s Powerhouse Partnership Strategy: Disney, the NFL and Beyond

As Chief Sales Officer, Kate Callahan oversees all of jewelry brand BaubleBar’s retail and brand partnerships. That includes…

News August 14
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Starbucks CEO Steps Down Less Than Two Years Later

After less than two years at his post, Laxman Narasimhan is stepping down as CEO of Starbucks. Brian…

News August 13
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Navigating AI Adoption: Why the Co-Pilot Approach is the Most Successful  

Co-pilots are essential on a commercial aircraft: they’re there to assist the captain in operating the aircraft, monitor…

Executive Viewpoints August 13
Mergers and acquisitions recommerce recurate resale tech news Trove
Trove has acquired full-service resale platform Recurate to solidify its position in the evolving and ever-expanding recommerce market.

Trove Acquires Recurate to Bolster Recommerce Offering for Brands

Trove, a key player in the branded resale and customer trade-in space, has acquired full-service resale platform Recurate…

News August 13
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Princess Polly Continues U.S. Push with Four New Stores

Princess Polly, the Australian fashion brand, is opening four new stores on both U.S. coasts. According to Co-CEO…

News August 13
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Primark has been making significant progress toward ambitious sustainability goals — including cutting its greenhouse gas emissions in half by 2030 — and the apparel retailer has the receipts to prove it.

Primark Takes Multi-Pronged Approach to Sustainability, from Supply Chain to Customer Education

Primark has been making significant progress toward ambitious sustainability goals — including cutting its greenhouse gas emissions in…

Features August 13
allbirds direct-to-consumer brands dtc earnings reports financial results omnichannel expansion Retail ThinkTank (2024) Retail ThinkTank: Featured in Omnichannel Strategy (2024) Retail ThinkTank: Omnichannel Strategy (2024) Warby Parker
The Q2 2024 earnings reports for Allbirds and Warby Parker show that the gap between DTC winners and losers is widening.

A Financial Tale of Two Former DTC Darlings: Allbirds and Warby Parker

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. The earnings…

News August 12
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After 18 months of research and testing, Ebay has updated its ecommerce search experience to be more interactive and visually appealing for shoppers.

EBay Prioritizes Search with New UX Updates  

Ebay has redesigned its search experience to make it more intuitive and “visually rich.” Featuring larger, high-resolution images,…

News August 12
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The Cost of Inaccessibility: Businesses Lose More Than $6.9 Billion Annually

If you think it is costly to design accessible and inclusive websites, just think about how much inaccessibility…

Executive Viewpoints August 12
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