Latest In: Customer Experience

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Game, Set, Match: American Eagle Sees ‘Spectacular’ Results Partnering with Coco Gauff and Other Female Athletes

After decades of building their own personal brands and struggling to get a share of the substantial endorsement…

Features September 30
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American Eagle’s Suit Against Amazon Puts ‘Dupe Culture’ in the Spotlight

American Eagle has filed a lawsuit against Amazon, claiming the ecommerce giant has used and manipulated trademark branding…

News September 27
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New Starbucks CEO ‘Deeply Respects’ Workers’ Right to Unionize

In a Sept. 24 letter responding to a welcome from Starbucks Workers United — the union representing 10,500…

News September 27
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Doug Herrington, Amazon's CEO of Worldwide Stores with Mary Beth Westmoreland, VP of Worldwide Selling Partner Experience at Amazon Accelerate.

Inside Amazon’s Plan to Maintain its Ecommerce Dominance

Amazon already is the biggest online retailer in the U.S. and the second biggest retailer overall in terms…

Features September 27
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DoorDash Debuts Commerce Platform, Mobile App Support for Merchants

Continuing its mission shift toward becoming the “local commerce app,” DoorDash has introduced a suite of new products…

News September 26
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Does Your Retail Fraud Problem Start with Account Creation?

New account fraud is surging, and despite conventional wisdom that this type of fraud is mostly a problem…

Executive Viewpoints September 26
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DOJ Sues Visa for Anticompetitive Debit Card Practices

The U.S. Department of Justice has sued Visa for anticompetitive practices in debit card networks, which it says…

News September 25
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Experiences to Remember: Changing In-Store Behavior and Reaching Consumers

Remember the age-old question: “If a tree falls in a forest and no one is around to hear…

Executive Viewpoints September 25
Babyletto customer experience design:retail design:retail News flagship new store openings RD Collaborative

Babyletto Opens First Brick-and-Mortar Store in LA Hometown

Nursery bedding and furniture brand Babyletto has opened its first ever brick-and-mortar store in its home turf of…

News September 24
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