Latest In: Customer Experience

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DoorDash Simplifies Multi-Merchant Shopping, Offers Discounts to EBT Recipients

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple…

News November 19
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Amazon Debuts Cash EBT Payment Option in 18 States

Amazon Access has added a new Cash EBT payment option for customers receiving Temporary Assistance for Needy Families…

News November 19
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Retail workers share what they need to keep the holidays joyful.

Scheduling Transparency, Safety are Retail Workers’ Biggest Concerns this Holiday Season

It’s the most wonderful time of the year, but for a sizeable portion of the U.S. workforce the…

Features November 19
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In-Store Retail Media: Focus on the Shopper, Not the CPM

The idea of the brick-and-mortar store being called the “next frontier” for retail media sounds funny to the…

Executive Viewpoints November 19
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Food Club Brings Culinary Inspiration to Hallmark+ Holiday Streamers

Food Club, a store brand managed by Topco Associates LLC, is partnering with Hallmark+ on a new campaign…

News November 18
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True Classic's marketing creative is the key to its success.

How True Classic Turned VoC Strategy into Post-Purchase Perfection

Breanna Moreno has always been an expert at efficiency. That’s why, when she joined True Classic in 2020…

Features November 18
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‘Alexa, Will These Jeans Make Me Look Fat?’: Levi’s Debuts Conversational Fit Guide

Levi Strauss & Co. has introduced a Levi’s Jeans Fit Guide on Amazon Alexa, part of the apparel…

News November 15
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The Myth of One-Size-Fits-All Pricing

The notion of a one-size-fits-all pricing model is becoming increasingly obsolete. Every company evolves at a different pace…

Executive Viewpoints November 15
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Amazon has launched Haul, but is it a good call?

Does Amazon Actually Gain from Launching a Temu Clone?

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into…

Editor's Perspective November 15
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