Latest In: Customer Experience

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Click, Connect, Convert: How Live Events Integrate with Omnichannel Retail Strategies

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the…

Executive Viewpoints November 27
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True Religion Sweetens Loyalty Program with ‘Can’t Buy’ Experiences

True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as…

News November 26
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La-Z-Boy Embraces Experiential Retail in New Chicago Store

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational…

News November 26
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Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer

The decision to close all its stores in 2020 could have been seen as a rare failure for…

Features November 26
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Three Things Consumers Value More than Price When Choosing a Brand

Money isn’t the only thing that makes the world go ‘round. There are many reasons why consumers choose…

Executive Viewpoints November 26
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How Top Retailers Prevent Black Friday Website Disasters: a Cross-Team Approach

Several years ago, during the Super Bowl, I was working at a small startup when my CTO came…

Executive Viewpoints November 25
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From Niche Product to Viral Sensation: How Bogg Bag Ventured into 1,900 Target Stores

If you’ve recently been to the beach, or maybe a kids’ baseball or soccer game, you’ve likely seen…

Features November 25
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Puma Brings Immersive Entertainment Flagship to Las Vegas

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at…

News November 22
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BJ’s to Raise Membership Fees for First Time in Seven Years

BJ’s Wholesale Club will raise its annual membership fees by $5 to $60 per year, and its Club+…

News November 22
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