Latest In: Customer Experience

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UPDATE: Amazon Offers 50% Off Everything in ‘Haul’ to Drive Consumers to New Discount Site

[Update as of Nov. 22, 2024] In an unvarnished bid to drive holiday shoppers to try its new…

News November 22
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Ugg Brings Back ‘Feel House’ Concept with Post Malone

If any brand knows the power of feels, it’s Ugg. Fuzzy boots and slippers aside, the brand is…

News November 22
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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they…

Features November 22
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Instacart Introduces SNAP Eligibility Screening Tool

Instacart has added an eligibility screener for Supplemental Nutrition Access Program (SNAP) benefits, allowing people to quickly and…

News November 21
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GlassesUSA.com Debuts Next-Day Delivery for Prescription Eyewear

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush…

News November 21
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Longer Holiday Season May Irk Consumers, But Retailers Should Rejoice

Much of the forecasting for this year’s holiday shopping has focused on its shortness: the quirk of the…

Features November 21
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Nordstrom has a revamped app and lost of store plans for the holidays.

Nordstrom Gives App, NYC Flagship Holiday Glow-Ups

Nordstrom is all geared up for the holidays, with a refreshed app and new in-store services and experiences…

News November 20
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Petco Helps Welcome Furry New Family Members, Chewy Sponsors Free Adoptions

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. 25, 2024. The…

News November 20
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Exclusive Walmart Q&A: ‘The Best Ideas Come from Associates’

Cedric Clark didn’t originally intend to have a career in retail, much less rise to the heights of…

Features November 20
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