Latest In: Customer Experience

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Houchens Food Group Enhances Customer Engagement Across Grocery Banners

Houchens Food Group, which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has…

News January 30
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A woman using her CVS Health app during dinner prep.

CVS Looks Beyond Coupons with New Holistic Health Care App

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything…

News January 30
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Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty –…

Executive Viewpoints January 30
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Primark Expands Adaptive Apparel Lines to Menswear, Womenswear and Underwear

Following the debut of a line of adaptive women’s underwear in 2024, Primark has expanded its offerings of…

News January 29
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A Pragmatic Guide to Building a Global Retail and Ecommerce Content Strategy

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to…

Executive Viewpoints January 29
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Why Brands Need to Get (More) Serious About Battling Counterfeit Products

The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how…

Features January 29
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Pet Supplies Plus Adds Grubhub Delivery Option

In a deal designed to make animals (and their humans) purr with satisfaction, Pet Supplies Plus and its…

News January 28
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Unlocking AI’s Potential for Retail Advertising

In an increasingly fast-paced advertising landscape, AI is no longer a futuristic concept — it’s here and a…

Executive Viewpoints January 28
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Bloomingdale’s Brings Garden Brand Flamingo Estate to Rotating Pop-Up Space

Bloomingdale’s has transformed the rotating retail space at its New York City flagship in New York City into…

News January 27
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