Latest In: Customer Experience
Airwallex Alipay American Express apple pay bnpl data privacy Deloitte google pay instagram Instagram Shopping Jessica Chiu klarna MasterCard Meta Pinterest tiktok TikTok Shop Visa wechat pay
The power of social media in ecommerce is palpable. Shares, recommendations and actual transactions on channels like Instagram…
Executive Viewpoints
February 6
coveo Featured Freedom Furniture Holiday ThinkTank (2025) Holiday ThinkTank: Digital Commerce (2025) SAP Commerce
Freedom Furniture is a well-known Australian homewares retailer that’s been operating since 1981 and now has 47 stores…
Features
February 6
dynamic pricing HappyOrNot Tim Waterton
As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more…
Executive Viewpoints
February 5
Anton Timashev Cinnabon customer journey mapping Design Perspectives design:retail design:retail News Iroha Mart Voice of customer Wayvee Analytics Whole Foods
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a…
Executive Viewpoints
February 5
Coach data-driven design design:retail design:retail Featured Featured Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) in-store experience modular design NRF 2025 Sephora store design
Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations,…
Features
February 5
b2b b2b ecommerce business-to-business ecommerce digital experience ecommerce expansion JCPenney personalization
JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing…
News
February 4
15% Pledge Featured Rent the Runway Rose Neal Collective Sephora ulta beauty
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce…
Features
February 4
Ace Hardware Groundhog Day Punxsutawney Phil subscriptions
Ace Hardware has launched Ace YardRx, the hardware cooperative’s first subscription service for lawn care. The prescriptive program…
News
February 3
Advantice Health Arla Foods Danone Digital Shelf Institute ecommerce category management Lauren Litvak Gilbert Matt Pierre The Partnering Group
As ecommerce solidifies its position as a critical revenue growth driver for brands, organizations must reevaluate their operations…
Executive Viewpoints
February 3