How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture
Freedom Furniture is a well-known Australian homewares retailer that’s been operating since 1981 and now has 47 stores…
Features February 6
Latest In: Customer Experience
The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction
As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more…
Executive Viewpoints February 5
How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a…
Executive Viewpoints February 5
How Coach and Sephora Use Data to Drive Design Innovation
Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations,…
Features February 5
JCPenney Launches New Ecommerce Site for Business Customers
JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing…
News February 4
Using In-Store Expertise to Battle Black-Owned Beauty Brands’ Historical Hurdles
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce…
Features February 4
Ace Hardware Taps Punxsutawney Phil to Launch New Yard Care Subscription Service
Ace Hardware has launched Ace YardRx, the hardware cooperative’s first subscription service for lawn care. The prescriptive program…
News February 3
Are You Bringing Brick-and-Mortar Friction into Ecommerce?
As ecommerce solidifies its position as a critical revenue growth driver for brands, organizations must reevaluate their operations…
Executive Viewpoints February 3
How Lululemon’s CEO Plans to Double the Business Despite Mounting Competition
Since taking the helm at Lululemon in 2018, Calvin McDonald has overseen a period of massive growth. The…
Features February 3Top Stories
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