Why Brands Need to Get (More) Serious About Battling Counterfeit Products
The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how…
Features January 29
Latest In: Consumer Trends
Nearshoring, AI and Sustainability: 3 Trends Transforming the Apparel Manufacturing Industry
Nearshoring, artificial intelligence and sustainability are among the major trends that will transform the apparel manufacturing industry in…
Executive Viewpoints January 27
Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…
Executive Viewpoints January 23
Fanatics to Debut Community-Friendly Flagship on London’s Regent Street
Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for…
News January 22
Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22
An Old Sticking Point for More Sustainable Supply Chains
Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This…
Executive Viewpoints January 22
Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle…
Executive Viewpoints January 21
Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations
Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Census Bureau data revealed…
News January 17Top Stories
