Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle…
Executive Viewpoints January 21
Latest In: Consumer Trends
Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations
Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Census Bureau data revealed…
News January 17
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to…
Executive Viewpoints January 16
Resilience is Key as Payments Acceptance becomes Mission-Critical
Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by…
Executive Viewpoints January 15
Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer
One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change”…
Features January 14
Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers
With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.…
Executive Viewpoints January 13
Why David’s Bridal’s New Media Network is Key to its Post-Bankruptcy Future
Most retail segments have several pillar retailers that rule the vertical. Think about apparel, furniture, grocery and even…
Features January 10
How AI is Driving Identity-Based Marketing Strategies to Boost Customer Lifetime Value
The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer…
Executive Viewpoints January 9
NRF 2025 Preview: New York’s Javits Center Once Again Becomes the Center of the Retail Universe
NRF 2025: Retail’s Big Show will return to New York City’s Javits Center January 12-14, with attendees from…
Features January 9Top Stories
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