Latest In: Consumer Trends

ai brother mobile solutions customer service CX dynamic pricing Featured Holiday 2022 holiday shopping season inventory optimization MasterCard mobile engagement payment experience radar retail strategy and planning stripe Talkdesk
Man in hat and glasses walking past a retail store that has "sale" signs along the front of it

#RSP22: Everything You Need to Know About Holiday 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather…

News October 6
Featured goodwill GoodwillFinds online marketplace online resale resale marketplace Retail ThinkTank (2022) Retail ThinkTank: Ecommerce Strategy (2022) Retail ThinkTank: Featured In Ecommerce Strategy (2022)
Goodwill has entered the online resale space with a new marketplace.

‘OG’ Reseller Goodwill Wants a Piece of the Online Action

Before “resale,” there was “thrifting.” And before Poshmark, ThredUP, Facebook Marketplace and even eBay were a twinkle in…

Features October 4
Broox Carmona Made Music Studio Sentient Decision Science Sephora Shazam Spencer's Gifts Spotify Urban Outfitters

Music Curation — What Retail Brands Need to Know

I’ll admit it: a good chunk of my early music discovery came from Shazam. I vividly remember being…

Executive Viewpoints October 3
AR experiences ar try-on augmented reality consumer research Featured ipsos JCPenney PUMA Retail ThinkTank (2022) Retail ThinkTank: Featured In Omnichannel Strategy (2022) Retail ThinkTank: Omnichannel Strategy (2022) Snap Inc. snapchat social commerce social media zenni optical
New Snap study shows that AR is being used more often for more utilitarian purposes.

How Rising AR Adoption is Driving Snap’s Commerce Strategy

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because…

Features September 28
consumer trends customer experience dynamic pricing Featured Industry Insights inflation mckinsey pricing
Cartoon of a man pushing a full shopping cart up a steep green arrow hill

Pricing Amid Inflation: McKinsey Partner Offers Data-Led Best Practices

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new,…

Features September 27
Amazon Facebook LinkedIn messagegears OpenTable Spotify tiktok Will Devlin

3 Examples of Email Personalization That Drive Passionate Customer Loyalty

Building and sustaining deep customer loyalty is a big task that very often comes down to the little…

Executive Viewpoints September 23
Bubble skincare content strategy Featured gen z influencer engagement Retail ThinkTank (2022) Retail ThinkTank: Featured In Omnichannel Strategy (2022) Retail ThinkTank: Omnichannel Strategy (2022) skincare trends SkinTok tiktok
The homepage of the Bubble ecommerce site shows a montage of Gen Z consumers, Bubble products and on the right, the tagline 'face the school day'

What’s Driving Skincare Brand Bubble’s Explosive Growth? Its Community of Gen Zers

It’s easy to understand why the skincare market exploded during the pandemic. Working from home and sheltered in…

Features September 19
authenticity Bubble customer experience Featured Forever 21 gen z marketing strategy mental health omnichannel strategy Retail ThinkTank (2023) Retail ThinkTank: Omnichannel Strategy (2023) sustainability
An African American Gen Z consumer outside talking on a smartphone. He's outside on a sunny day, looking into the distance.

Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While…

Features September 15
Calpak customer engagement digital marketing Featured hosted livestreams influencer marketing instagram live shopping livestreaming
Shin hosting a Calpak livestream.

How Calpak’s Test-and-Learn Approach is Helping the Travel Brand Conquer Livestreaming

[Editor’s Note: For a deeper dive into the current state of livestream shopping in the U.S., check out…

Features September 14
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank