Tune Up Your Tone Of Voice On Social
Remember when you were a sassy little kid and your mom would tell you to “watch your tone…
Executive Viewpoints September 14
Latest In: social media
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4
4 Ways To Measure Customer Experience On Social Media
Pictured: (Left: Estelle Wienk, Right: Zoé Peri) By now, nearly all brands are interacting with customers on social…
Executive Viewpoints November 18
Tiger Pistol Makes Locally Targeted Social Outreach Easier
Tiger Pistol, a third-party publisher of social advertising, helps retailers with hundreds or thousands of locations to deliver…
News October 10What It Takes To Provide Epic Social Media Customer Care
By Andrew Kokes, HGS In a time when Millennials and Gen Z turn to social media more than…
Executive Viewpoints September 6
Marketing For Retail Now Means Marketing For Hearts
The average American continues to find more income in their pocket to spend as they like, whether that…
Executive Viewpoints July 12Are Counterfeiters Aggressively Targeting Social Media Platforms?
By Daniel Shapiro, Red Points The chances are, if you come across a listing selling a pair of…
Executive Viewpoints July 8Social Media AI Is Your Best Tool And Worst Enemy When It Comes To CX
By Tara Jones, Allant Group Picture this: a customer orders a product from your business and expects it…
Executive Viewpoints June 7
Study: U.S. Mobile Shopping App Sessions Grew 70% Since 2016
Consumers in mature markets like the U.S. spent nearly three hours a day in mobile apps in 2018…
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