From Catalogs To E-Commerce: Using Personalization To Deliver Customer Loyalty
In Venice in 1498, publisher Aldus Manutius created a catalog of the books he was printing. 15th century…
Executive Viewpoints December 21
Latest In: Customer loyalty
How Retailers Can Build Customer Loyalty With Handwritten Notes
By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY, almost…
Executive Viewpoints September 10
Exclusive CMO Q&A: How Inventory Transparency Builds Customer Loyalty For Industry West
As a growing business founded in 2011, Industry West seeks to bring highly curated, innovative modern furniture to…
News May 30What Is The Point Of Rewarding Customer Loyalty?
By Jennifer Dawson, Contributing Writer Retail is changing. Gone are the days when consumers had limited choice of…
Executive Viewpoints April 23
How Wearables Are Reshaping Customer Loyalty
Financial technology describes the evolving connection of financial services and technology, disrupting traditional financial services, including mobile payments,…
Executive Viewpoints April 17
The Missing Link In Personalization: Only 13% Of Retailers Identify Most Profitable Shoppers
While as many as 77% of retailers say they have an established process to identify their most loyal…
Features April 5Cashback Rewards App Integrates Mobile Payments
Customer loyalty program technology startup ReCASHeR has signed a strategic partnership to collaborate with alternative mobile payment company…
News February 21
Winning The Last Mile: Controlling Costs While Satisfying Consumers
The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive…
Features February 18
My Last Great Customer Experience: 5 Ways REI Is Saving The Store
I just experienced my first backcountry camping trip a few months ago, and REI helped to make it a fun,…
Editor's Perspective January 19Top Stories
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