As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value
Count appointment-based selling as another existing trend that was supercharged by COVID-19. Retailers such as Best Buy and…
Features February 18
Latest In: Customer loyalty
Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands
As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be…
Features August 17
3 Brands Using Content To Build Connections & Communities During COVID-19
We’re all trying to navigate a new normal…as people and as professionals. I know I’m personally spending more…
Editor's Perspective April 23
Why The Start Of 2020 Is The Perfect Time To Hone Your Fraud Strategy
Throughout the holiday season, digital sales increased more than 18%, according to Mastercard. But the end-of-year sales crush…
Executive Viewpoints January 20
Securing Customer Loyalty Programs With Blockchain For Retail
In today’s on-demand retail market, customer loyalty is a highly prized commodity that is hotly sought after and…
Executive Viewpoints September 9
The Connected Home: 6 Ways To Maintain And Increase Customer Loyalty
Over the past decade, IoT advancements have enabled mega tech platforms (i.e. Google, Amazon, Apple, etc.) and other…
Executive Viewpoints August 1
How The Right Data Management Strategy Builds Customer Loyalty
Being a popular brand is no longer good enough. A new survey from Criteo puts numbers to a trend…
Executive Viewpoints July 24
Securing Customer Loyalty Through Emotional Engineering And Personalization
Much has been written about how AI and personalization are transforming the way that retailers operate. The ability…
Executive Viewpoints July 9
Communication Tactics For Boosting Customer Loyalty
Every retailer strives to maximize customer retention and loyalty. While advertising is often seen as the linchpin in…
Executive Viewpoints March 13Top Stories
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