Latest In: Customer loyalty

advertising Customer loyalty data-driven marketing digital marketing digital marketing and advertising DTC growth strategy ecommerce Featured Homedics wholesale strategies
Person at a table working on a laptop with different marketing icons included

Homedics CMO Reveals 6 Major Truths About Modern Marketing 

Over the course of her expansive career in marketing, Kristen D’Arcy has worked for household names like American…

Features February 17
Customer loyalty design:retail design:retail Featured Featured in-store design Johnny Cupcakes Johnny Earle omnichannel strategy sensory design store experience viral marketing

Inside Johnny Cupcakes’ ‘Fakery’: Gourmet Retail Theater Thrives in Boston

Johnny Earle always enjoyed the process of creating — even more so than the outcome. It’s the reason…

Features January 11
Customer loyalty customer loyalty research customer service data collection employee engagement Featured marketing mix personalization Retail ThinkTank (2022) Retail ThinkTank: Featured In Shopper Marketing & CX (2022) Retail ThinkTank: Shopper Marketing & CX (2022)
Large group of people walking down a busy street, blurred by speed

5 Ways Retailers Can Tackle Wavering Customer Loyalty

New research from PwC has found that three in 10 customers are more likely to try a new…

Features August 15
Customer loyalty ecommerce revenue Featured Honest il makiage OrderGroove PetSmart recurring revenue Retail ThinkTank (2022) Retail ThinkTank: Ecommerce Strategy (2022) Retail ThinkTank: Featured In Ecommerce Strategy (2022) subscription commerce trend watch
Netflix and Amazon Prime on smartphone screens

Subscription Commerce Snapshot: Discounts are Out, Content and Community Are In

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket…

Features June 24
#ccs22 acquire ChannelAdvisor Chatter Cloudinary community commerce connected consumer series consumer trends Customer loyalty data-driven experiences ecommerce experience Featured Forrester Marketplacer omnichannel fulfillment Oracle personalization Sunrise vertex Zendesk

CCS 2022: Experts Provide Lessons and Best Practices from the Great Acceleration

While some brands and retailers are still adapting to some of the new realities established by the COVID-19…

Features March 29
customer experience Customer loyalty CX Featured Gucci Louis Vuitton loyalty programs Mattel NFTs Panoramic Ventures starbucks the Metaverse

How Can Brands Capitalize on NFTs? VC Firm Spotlights 3 Trends

The NFT space is heating up, and brands across the retail realm are eager to show their innovation…

Features February 28
average order value cost optimization covid-19 customer lifetime value Customer loyalty data governance data management ecommerce experience executive priorities Featured microsoft namogoo personalized shopping experience
Ecommerce Executives 2022 Priorities

Study: Why AOV Has Ousted CLV as Ecommerce Executives’ Most Valuable Metric

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led…

Features February 18
clarus commerce customer experience Customer loyalty loyalty programs Omnichannel Loyalty premium loyalty program

Consumers are Spending. Premium Loyalty Programs can Help Luxury Brands Capitalize on it

As we emerge from the pandemic, people are ready to once again spend money on high-end items like…

Executive Viewpoints July 23
B-Stock bulq contactless returns covid-19 customer experience Customer loyalty ecommerce returns Featured gotrg happy returns in-store returns Optoro recommerce resale returnageddon returns reverse logistics
Returns Frustration

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect…

Features March 2
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank