Retaligent Acquisition Expands Raymark’s Customer Engagement Capabilities
With an eye on expanding its customer engagement capabilities across all points of customer interaction, Raymark yesterday announced…
News June 1
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Online Customer Satisfaction Reaches Lowest Level Since 2004
While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some…
News February 175 Ways to Create Customer-Centric Service at the Return Counter
By Robert E. Walters, VP of Sales & Marketing, The Retail Equation More and more retailers are seeking…
Executive Viewpoints February 17750,000 Shoppers Scan More Than 3 Million Products Using shopkick Location-Based App
Location-based marketing and rewards continue to draw shoppers in-store. shopkick, the location-based shopping app that rewards shoppers simply…
News February 14New Research Finds 94% of Companies Utilize Mobile Marketing For ROI Improvement
Smart phones have become an important channel for retailers to use to communicate with customers in real time.…
Features February 9Starbucks, Disney and Guess Up The Ante With Mobile POS
With great speculation that 2011 will be the year of the “mobile wallet,” retailers continue to explore the…
News January 20Microsoft Makes A Splash With Dynamics AX, CRM 2011
Specifically targeting midsize and enterprise specialty retailers, Microsoft has announced an updated version of its Dynamics AX for…
News January 20American Apparel Implements Infor Workbrain To Better Manage Its Global Workforce
Infor, a leading provider of business application software serving over 70,000 customers, recently announced that American Apparel, Inc.…
News January 19NCR Pushes Personalization To New Heights With Launch Of Preference Manager Solution
Expanding the trend of personalization across all channels of retail, NCR Corporation added a new ‘P’ to the…
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