Is AI coming for retail jobs?
Sam Kliger, CEO of KWI, draws on four decades in retail technology to take this question head-on in an upcoming webinar that reveals the value of human connection in the modern retail landscape.
As AI capabilities accelerate across the retail ecosystem, the conversation too often focuses on what technology can replace rather than what it can enable. Kliger argues that the future store experience isn’t about having fewer associates — it’s about empowering fundamentally better-equipped ones. The retailers seeing the greatest returns from technology are doubling down on their people, arming associates with real-time data, unified platforms and tools that make them smarter, faster and more connected to the customer.
This webinar is part of Retail Trendcaster: Technologies Shaping the Future of Retail, a series airing live on June 9-10, 2026 and available for replay whenever it’s convenient.
Attend this KWI-sponsored webinar to learn:
- Why the narrative that AI is replacing associates completely misses the point.
- What truly empowered associates look like in a modern store environment.
- How unified technology platforms turn store associates into omnichannel operators.
- Where the store experience is headed and why humans remain at the center.
Register now to secure your spot.
The Retail Trendcaster Series
We’re bringing industry experts and retail technology leaders together for four sessions focused on practical applications of AI and related technologies.
Don’t miss the other webinars included in the series:
- How to Overcome Fragmented Commerce and Scale Global Retail featuring Serge Hachem, Director of Solutions Engineering at Lazer Technologies, and Frank Kouretas, Chief Product Officer at ESW.
- The AI Shopping Journey: What’s Delivering Results for Retailers Now featuring Nikki Baird, VP of Strategy and Product at Aptos, and Melissa Minkow, Global Director, Retail Strategy and Insights at CI&T.
- From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale featuring Laura Moses, Principal Partner Manager for Shopify at Vertex, Inc., and Pat Esposito, Principal Partner Manager for Microsoft at Vertex, Inc.
