Consumers are already using AI to navigate their shopping journeys. Are retailers ready?
Join Nikki Baird, VP of Strategy and Product at Aptos, and Melissa Minkow, Global Director, Retail Strategy and Insights at CI&T, to examine how AI is being applied across key touch points. From search and product discovery to recommendations, conversational shopping, personalization, customer service and post-purchase engagement, we’ll explore where these tools are gaining traction and what value they deliver to the business.
This webinar is part of Retail Trendcaster: Technologies Shaping the Future of Retail, a series airing live on June 9-10, 2026, and available for replay whenever it’s convenient.
Hosted by Retail TouchPoints Editor in Chief Kate Robertson, this session will center on practical use cases and the critical factors that separate genuinely helpful experiences from forgettable ones.
Attend this webinar to learn:
- Where AI delivers measurable value today and where performance still falls short.
- How to evaluate your current investments and shape future customer experience strategies.
- What retail leaders should watch as they plan their next steps in conversational shopping and personalization.
Register now to secure your spot.
The Retail Trendcaster Series
We’re bringing industry experts and retail technology leaders together for four sessions focused on practical applications of AI and related technologies.
Don’t miss the other webinars included in the series:
- How to Overcome Fragmented Commerce and Scale Global Retail featuring Serge Hachem, Director of Solutions Engineering at Lazer Technologies and Frank Kouretas, Chief Product Officer at ESW
- From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale featuring Vertex’s Laura Moses, Principal Partner Manager for Shopify and Pat Esposito, Vertex’s Principal Partner Manager for Microsoft
- Will AI Replace the Store Associate? Separating Hype from Reality featuring KWI CEO Sam Kliger
