When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Latest In: Security
Trade Court Invalidates 10% Across-the-Board Tariffs that Cost U.S. Businesses $8B in March
The U.S. Court of International Trade ruled that President Trump’s across-the-board 10% tariffs were invalid. U.S. businesses paid…
News May 8
Powering Better Checkout: Why Retailers Need the Right Payment Partners
Most shoppers tap a card or approve a mobile wallet without a second thought. But at the checkout,…
Executive Viewpoints May 8
How Computer Vision is Reducing Shrink and Reshaping Store Operations
According to Capital One Shopping Research, 27% of consumers admit to using self-checkout to steal, and 55% of…
Executive Viewpoints May 5
Friendly Fraud and the Breakdown of Transaction Authenticity
Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But…
Executive Viewpoints April 30
Growing Adoption of AI Makes it the Next ‘Trust Battleground’
Consumers are engaging with AI in ever-growing numbers, but the technology itself is so new — and is…
Features April 27
Chico’s Debuts Credit Cards Tied to Streamlined Loyalty Programs
Chico’s FAS has introduced its first-ever credit cards — both a Mastercard-powered co-branded card and a private label…
News April 24
How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience
Retailers are reshaping the shopper journey with AI-powered tools, and like everything else about this technology, it’s happening…
Features April 22
From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce
For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…
Executive Viewpoints April 22Top Stories
