How Grocers Can Overcome Concerns Around Agentic AI and Improve Margins
The grocery business goes back centuries, founded on a simple agreement between consumers and retailers: reliable access to…
Executive Viewpoints June 4
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The Structural Reset: Navigating the Post-De Minimis Era in DTC Ecommerce
For years, the de minimis exemption served as the silent engine behind the global direct-to-consumer (DTC) explosion. By…
Executive Viewpoints May 29
The Hidden Cost of ‘Nearly Usable’ Data in Retail
I have spent 25 years digitizing the physical world, from barcodes and RFID to automation systems, helping enterprise…
Executive Viewpoints May 28
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Why Retail’s AI Fraud Problem Starts at the Identity Layer
Retail has always attracted fraud, but what’s happening now is different in both scale and sophistication. 69% of…
Executive Viewpoints May 27
Pretty Products, Ugly Lawsuits: Legal Risks Facing Beauty Brands
The beauty industry is increasingly targeted with consumer claims, including class action litigation, particularly in consumer-friendly states such…
Executive Viewpoints May 22
Backroom Problems Hiding in Plain Sight
Walk the backroom of almost any grocery store, and you will find the same thing: shelves stuffed with…
Executive Viewpoints May 21
What Legislators (and Retailers) are Getting Wrong about Retail Theft
Retailers are rethinking self-checkout (SCO) due to their theft vulnerability, and now policymakers are getting involved. A recent…
Executive Viewpoints May 18
When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Trade Court Invalidates 10% Across-the-Board Tariffs that Cost U.S. Businesses $8B in March
The U.S. Court of International Trade ruled that President Trump’s across-the-board 10% tariffs were invalid. U.S. businesses paid…
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