Data-Driven Techniques to Optimize Customer Experiences and Build Loyalty
The pandemic really shook up the retail sector. Retailers were suddenly either essential or nonessential, and those that…
Executive Viewpoints August 23
Latest In: Loyalty
Albertsons Seeks Online Grocery Edge with New App, Subscription Service
Albertsons Companies is “reintroducing itself” to shoppers with a trio of new digital offerings. The grocery giant —…
News August 17
A Power-Packed Content Agenda Makes retailX the Must-Attend Event of the Summer
In just a few short weeks, retailX will pack a wealth of data, insights and practical advice into…
Features August 10
Consumers are Spending. Premium Loyalty Programs can Help Luxury Brands Capitalize on it
As we emerge from the pandemic, people are ready to once again spend money on high-end items like…
Executive Viewpoints July 23
Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings
Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock…
News July 20
Retailers’ Big Opportunity? ‘Create New Shoppers,’ Advises Kantar SVP
Arguably, no event has disrupted the context of our everyday lives than COVID-19, and while easing regulations have…
Features July 8
Marijuana Customer Loyalty Programs: Embraced by Users, Profitable and Compliant for Retailers
According to a Gallup poll, for the first time in five decades most Americans support marijuana’s legalization, with…
Executive Viewpoints July 1
Walgreens Expands Same-Day Deliveries Nationwide
More than 24,000 items are now available for contactless same-day delivery from Walgreens stores across the country. Shoppers…
News May 5
Omnichannel Capabilities and Data-Driven Experiences Can Win Shopper Loyalty Post-Pandemic
The pandemic-driven emphasis on omnichannel services doesn’t just apply to how consumers shop or how retailers should craft…
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