Tractor Supply Expands Animal Healthcare Offerings with VIP Petcare Acquisition
With this acquisition, Tractor Supply is seeking to provide end-to-end pet care spanning veterinary services, pharmacy, pet services…
News May 28
Latest In: Loyalty
Loyalty in Layers: How B2B2C Models Change the Metrics that Matter
Conventional wisdom in marketing has been clear: if you want to build loyalty, you go straight to the…
Executive Viewpoints May 13
When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
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What Changes When the Catalog Updates Itself: From Product Feed to Revenue Channel
Across hundreds of conversations with merchandising, marketing, and operations teams, the same production pattern shows up: four weeks to three months per catalog, and outdated within days of shipping. The…
September 28
Are Retailers Ready for Agentic Commerce?
We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI.…
Executive Viewpoints May 11
Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…
Executive Viewpoints April 28
Growing Adoption of AI Makes it the Next ‘Trust Battleground’
Consumers are engaging with AI in ever-growing numbers, but the technology itself is so new — and is…
Features April 27
Bed Bath & Beyond Seeks to Unify Customer Identity and Engagement Across Brands
Bed Bath & Beyond has partnered with the residential ecosystem platform Bilt to unite customer identity, loyalty and…
News April 27
Weathering a Potential Retail Data Drought
Changes in consumer behavior, technology and privacy regulation are all impacting retailers’ ability to understand their customers. The…
Executive Viewpoints April 27
Chico’s Debuts Credit Cards Tied to Streamlined Loyalty Programs
Chico’s FAS has introduced its first-ever credit cards — both a Mastercard-powered co-branded card and a private label…
News April 24Top Stories
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