Latest In: Loyalty

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From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce

For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…

Executive Viewpoints April 22
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The Habit Economy: What the Fastest-Growing Retail Brands Reveal About Digital Loyalty

Retail growth used to hinge on the first win: the first click, the first purchase, the first viral…

Executive Viewpoints April 10
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Exclusive Q&A: How Google Ads Maintains the Key Product Data Needed to Optimize Agentic Commerce

By making search more natural and conversational, generative AI, along with its retailing buddy agentic commerce, are creating…

Features April 7
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Why In-Store Retail Media’s Moment is Now

After years of experimentation and pilot programs, in-store retail media is entering a new phase defined by clearer…

Executive Viewpoints April 6
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Michaels Amps Up Eccentricity and Glamour with Jonathan Adler Partnership

Crafts retailer Michaels has thrown in its lot with potter and designer Jonathan Adler, launching an exclusive collection…

News April 3
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Shoptalk: AI Hot Takes from Google, The Home Depot, David Yurman, OpenAI & More

AI suffused the entire Shoptalk Spring event last week in Las Vegas, from an exhibit floor that was…

Features March 31
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The 2025 Victoria's Secret Fashion Show amped up its inclusivity.

Live from Shoptalk: How Victoria’s Secret’s CEO Engineered a Transformational Turnaround

Victoria’s Secret is marking nearly five years as a standalone company with a remarkable business bounce-back. The retailer…

Features March 26
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Live from Shoptalk: How Hot Topic and Camp Turn Nostalgia into Current-Day Growth

There’s often a temptation to minimize nostalgia as an easy-to-manufacture emotion of simply pining for the “good old…

Features March 25
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Unlocking Retail’s $100B+ Retail Media Opportunity

Retail media spending is projected to exceed $100 billion by 2027, representing one of the most significant revenue…

Executive Viewpoints March 24
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