Latest In: Loyalty

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Kroger Partners With AOL To Tap Paperless Coupons Into Loyalty Program

Kroger is targeting today’s Internet-savvy consumers with a new paperless coupon program from AOL. The second-largest supermarket retailer…

News April 4

Dusting Off Old Recession Strategies Shows That Patience Doesn’t Pay

I got a wiseguy email from an old wiseguy colleague of mine last week. He asked: “Are you…

News March 19

Customer Intelligence Investments Driving Retention Rates For Leading Retailers

In order to react to and better predict customer demand, leading retailers are turning to Business Intelligence (BI)…

News February 29

Customer Satisfaction Index Spotlights Growing Favor Of Online Over Stores

The customer satisfaction gap between online retailing and brick and mortar continues to widen. According to the latest…

News February 29
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